[NFB-Utah] Update Regarding NFB-NEWSLINE Outage

[nfbutah at gmail.com]

This is an important update regarding NFB-NEWSLINE. Late last week, the NFB-NEWSLINE service experienced a disruption on one of our servers responsible for managing online services and receiving publication files from publishers. This resulted in an outage affecting the iOS app, NFB-NEWSLINE Mobile, Web News on Demand, the Amazon Alexa skill, downloads to portable players such as the Victor Reader, and delivery of emails to subscribers. 

 

While most of the service is restored, we are actively working to restore service as soon as possible to the Amazon Alexa skill. 

 

Additionally, there are a number of newspapers that still need to be brought up to date on the system. To update these publications, it will be necessary for us to work closely with the individual publishers of the content. We anticipate that we will have all these publications updated over the next week.

 

If you are having any problems with accessing NFB-NEWSLINE, please call our customer service line at 866-504-7300 or send email to  <mailto:nfbnewsline at nfb.org> nfbnewsline at nfb.org. You can obtain the most up-to-date status of our system recovery by calling 410-609-7081. 

 

We apologize for any inconvenience this disruption has caused. Thank you for your patience.

 

 

John G. Paré Jr. 

Executive Director for Advocacy and Policy

200 East Wells Street, Baltimore, MD 21230

(410) 659-9314, extension 2218 | Jpare at nfb.org <mailto:Jpare at nfb.org>