[Nfb-web] Unable to Reset Domain Password

[Peter Donahue]

Hello Mike and everyone,

    The problem is on the domain host and not NFB Net. The username and 
password for this domain has never been changed. Neither Dave nor I would be 
able to update the name servers as that must be done on the domain server 
side.

    No I did not have an opportunity to test their new Web site hence do not 
have the new site URL. What I do know is that they built the new Web site 
using Wordpress. Is there a way to search the Wordpress site to obtain the 
new URL and what do I need to do to redirect visitors to it from the old 
site? If we can do that then visitors will land on the new site not the old 
one and we can continue to work on the password issue so we can update the 
site name servers and dave can remove the old site from NFB Net freeing up 
the space for another affiliate to use. This has been going on way too long 
and I want to get it out of my hair so I can move on to other projects.

    Godaddy has a captcha so I won't go there. I haven't checked out 
register.com. Do either of these domain hosts offer automatic renuel of site 
domains? If not I also won't go there. Vivvio Technologies has humans that 
will take your order for services including domain registration. They will 
work with you to troubleshoot problems and offer automatic domain renuel. 
I'll be transfering my personal domain over to them next month as it is due 
to expire. Their URL is:
http://www.viviotech.net

    Should you want to contact them for services please tell them that Peter 
Donahue sent you. All the best.

Peter Donahue






"Michael Hansen" <mhansen4 at gmail.com>
To: "NFB Webmaster's List" <nfb-web at nfbnet.org>
Sent: Monday, July 18, 2011 10:21 PM
Subject: Re: [Nfb-web] Unable to Reset Domain Password


Peter,

Option 1:
Surely you know the URL of the new website. I assume you did some
testing of it before the desion to go live was made.

I am also assuming you have admin rights to the old site. If you don't
go through that web provider and get them restored maybe you would
have better luck then with the regstar.

Then just log in to the old website and change the index.html page so
that it has a meta redirect in the header section. Problem solved.

Options 2:
When I do a Who is Domain search for nfb-tennessee.org I see that the
Name Servers are ns1.nfbnet.org and ns2.nfbnet.org. Can David manual
change the DNS entries on these servers????

Mike
---
Mike Hansen



On Mon, Jul 18, 2011 at 9:08 PM, Peter Donahue <pdonahue2 at satx.rr.com> 
wrote:
> Good evening everyone,
>
> This is an urgent request for anyone who can help us with a problem no
> one seems to be able to crack. Our Tennessee Affiliate recently developed 
> a
> new Web site and wants to point their domain to it. The domain is:
> http://www.nfb-tennessee.org
>
> The trouble started last year when they asked me to point their domain to
> the new Web site. The username and password for the domain account has 
> never
> been changed since it was created in 2007. Yet when I tried to access 
> their
> domain account to update the name servers the password keeps being 
> rejected.
>
> I followed the domain host's procedure for authorizing a reset of the
> password but have yet to receive a reply to my request. I downloaded their
> password reset request form and faxed it to them while we were in Orlando
> and gave my contact for them a copy of the paperwork.
>
> The domain provider in question is:
> http://www.nameregistrars.net
>
> At one time they were a very good company to deal with. They had live
> tech support and would resolve problems like this quickly. Since then 
> their
> phone support has gone away, they do not offer automatic renuel of site
> domains, and have been less than cooperative in resolving customer 
> problems.
> Other affiliates have had similar issues with this domain host. I'll be
> transferring my personal domain to a more reputable hosting service that 
> has
> humans that go above and beyond the call of duty to assist their 
> customers,
> and offer automatic renuel of domains. If you asked me in the words of Ray
> McGeorge concerning nameregistrars.net, "They're a rotten, stinking,
> outfit!!"
>
> The NFB of Tennessee URL still works but takes visitors to their old Web
> site. We need to some how direct visitors to the new site. I'm copying 
> David
> Andrews on this in the event he might be able to assist us with another
> work-around so visitors will land on the NFB of Tennessee's new Web site
> instead of the old one. If I can obtain a current URL where the new site
> lives and if it's possible to "Redirect" site traffic to the new site this
> would be another way to fix this problem while we continue to work on the
> password issue. They have four more years of registration left on this
> domain and would like to take advantage of it by having visitors directed 
> to
> their new site. If anyone can help us break this log jam we'll be very 
> much
> appreciative. Here's hoping someone can help us with this situation.
>
> Peter Donahue
>
>
>
> "Will you come and awake our lost land from its slumber
> And her fetters we'll break, links that long are encumbered.
> And the air will resound with hosannas to greet you
> On the shore will be found gallant Irishmen to greet you."
> Will You Come to the Bower
> Traditional Irish Folk Song
>
>
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