[Nfbc-info] Save-Mart's web site

Mon Nov 17 03:41:36 UTC 2008

Hi Angela.  What I did with Albertsons was call customer service, same 
people you would call to complain.  I expressed my concern to them and ask 
them who I could contact with my concerns they gave me an email and I think 
a phone number.  I think I called the phone number first than followed up 
with the email to a specified person who immediately got back to me.
Good thing about customer service is they may be required to keep a log of 
such calls and they know you as a customer.
Just say I have some ideas about making the website more accessible for your 
blind customers, who can I write or talk to and can you give me contact 
information.
You can also write the webmaster but I think this will work better.
Also when writing be sure to mention how you really appreciate this company 
and you like doing business with them but you need their help to make the 
process run smoother.

Mike

----- Original Message ----- 
From: "Angela fowler" <fowlers at syix.com>
To: "'NFB of California List'" <nfbc-info at nfbnet.org>
Sent: Sunday, November 16, 2008 8:26 AM
Subject: Re: [Nfbc-info] Save-Mart's web site

> Mike, that's a good idea, thank you. Do you know which corporate avenue
> would be best to take? I mean, writing the webmaster might not get me
> anywhere.
>
> -----Original Message-----
> From: nfbc-info-bounces at nfbnet.org [mailto:nfbc-info-bounces at nfbnet.org] 
> On
> Behalf Of Michael Peterson
> Sent: Sunday, November 16, 2008 7:42 AM
> To: NFB of California List
> Subject: Re: [Nfbc-info] Save-Mart's web site
>
> Hi Angela.  Sometimes, it doesn't require a lot of group action to get a 
> big
> chain to move.  In the 90's Alberson's was just beginning store delivery.
> The site was inaccessible.  I wrote them and when they wrote back 
> apparently
> some others had as well.  They ask me to test an accessible cite they 
> would
> soon create.
> I did and received a $50 gift cert for my feedback.
> I shopped with them online while I lived in the San Fernando valley.  I
> believe they still have a text only site as well as the normal one.
> Maybe you can check out albertsons.com the text site and if it meets your
> liking write to your chain explaining how they could provide a more user
> friendly site for you.
> You might even get lucky and get to be a rewarded guinipig like I did.
>
> Mike Peterson
>
> Ps the flip side is we lots of us complained about Vons pavillions they
> never made there site accessible at least not to my knowledge.
> ----- Original Message -----
> From: "Angela fowler" <fowlers at syix.com>
> To: "'NFB of California List'" <nfbc-info at nfbnet.org>
> Sent: Saturday, November 15, 2008 8:23 PM
> Subject: Re: [Nfbc-info] Save-Mart's web site
>
>
>> Mike,
>> Perhaps I was hasty in posting without presenting some hard evidence.
>> I just had my Dad, who is sighted, look at the web site. He was able
>> to gleam much more information than I could with a screen reader, not
>> least that much-sought-after information about what roasts are
>> actually on sale. My screen reader just didn't pick it up.
>>
>> -----Original Message-----
>> From: nfbc-info-bounces at nfbnet.org
>> [mailto:nfbc-info-bounces at nfbnet.org]
>> On
>> Behalf Of Mike Freeman
>> Sent: Saturday, November 15, 2008 7:45 PM
>> To: nfbc-info at nfbnet.org
>> Subject: Re: [Nfbc-info] Save-Mart's web site
>>
>> With respect, something doesn't compute here. You say that you made an
>> assumption and that, in fact, realizing this, you tacitly acknowledge
>> that doing so partly contributed to what was to you an unsatisfactory
>> result, that is, a failure of communication. Also, you were able to
>> resolve the matter by speaking with a SaveMart employee which is often
>> better than many can expect these days. Furthermore, you aver that the
>> descriptions aren't adequate.
>>
>> I don't quite grock how these factoids can be parlayed into an
>> assertion that the web site isn't accessible. To be sure, inadequate
>> descriptions are a pain. But this isn't so much a matter of web design
>> as it is a lack of creativity on the part of those writing the
>> advertising copy. So being clear that you'd like better descriptions
>> might be more likely to get results without raising hackles than would
>> firing off both barrels and alleging that the site is inaccessible. It
>> might be more accurate to say that it is inconvenient.
>>
>>
>> Just some thoughts.
>>
>> Mike
>>
>> ----- Original Message -----
>> From: "Angela fowler" <fowlers at syix.com>
>> To: "'Ationfb of California List'" <nfbc-info at nfbnet.org>
>> Date: 2008/11/16 02:24:49
>> Subject: [Nfbc-info] Save-Mart's web site
>>
>>>
>>>
>>> Dear friends,
>>>     Would anyone like to join with me in calling on Save-Mart to make
>>> its web site more user friendly? They publish their weekly flier
>>> online, but the product descriptions are vague at best.
>>> As an example, they had the "Boneless Roast Sale" advertised this week.
>>> Since London Broil was counted as a boneless roast last week, I
>>> assumed (yes I know what that means) that it would be the same this
>>> week, and ordered 10 pounds of the stuff without questioning the price.
>>> A kind employee who I have dealt with many times before adjusted the
>>> price when I explained the situation, but the point is, as more blind
>>> people become technologically savvy this kind of misunderstanding is
>>> going to keep happening. Save-Mart needs to be made aware of how blind
>>> people access information online, and of how much their online fliers
>>> could help us. We are, after all, an ever-growing customer base.
>>> Perhaps someone with more web design knowledge than I have could look
>>> at the source code for the web page and determine what Save-Mart could
>>> do to make their web site better? Then we could start an emailing
>>> campaign. If enough of us get on board, we're sure to catch their
>> attention.
>>> Here is the link to Save-Mart's web site:
>>> http://savemart.gsnrecipes.com/Shop/WeeklyAd.aspx
>>> It often takes a considerable time to download, so bear with it.
>>>
>>> Thank you
>>>
>>> Angela Fowler
>>>
>>> fowlers at syix.com
>>>
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