[Nfbc-info] Save-Mart's web site

Sun Nov 16 16:26:44 UTC 2008

Mike, that's a good idea, thank you. Do you know which corporate avenue
would be best to take? I mean, writing the webmaster might not get me
anywhere.   

-----Original Message-----
From: nfbc-info-bounces at nfbnet.org [mailto:nfbc-info-bounces at nfbnet.org] On
Behalf Of Michael Peterson
Sent: Sunday, November 16, 2008 7:42 AM
To: NFB of California List
Subject: Re: [Nfbc-info] Save-Mart's web site

Hi Angela.  Sometimes, it doesn't require a lot of group action to get a big
chain to move.  In the 90's Alberson's was just beginning store delivery. 
The site was inaccessible.  I wrote them and when they wrote back apparently
some others had as well.  They ask me to test an accessible cite they would
soon create.
I did and received a $50 gift cert for my feedback.
I shopped with them online while I lived in the San Fernando valley.  I
believe they still have a text only site as well as the normal one.
Maybe you can check out albertsons.com the text site and if it meets your
liking write to your chain explaining how they could provide a more user
friendly site for you.
You might even get lucky and get to be a rewarded guinipig like I did.

Mike Peterson

Ps the flip side is we lots of us complained about Vons pavillions they
never made there site accessible at least not to my knowledge.
----- Original Message -----
From: "Angela fowler" <fowlers at syix.com>
To: "'NFB of California List'" <nfbc-info at nfbnet.org>
Sent: Saturday, November 15, 2008 8:23 PM
Subject: Re: [Nfbc-info] Save-Mart's web site

> Mike,
> Perhaps I was hasty in posting without presenting some hard evidence. 
> I just had my Dad, who is sighted, look at the web site. He was able 
> to gleam much more information than I could with a screen reader, not 
> least that much-sought-after information about what roasts are 
> actually on sale. My screen reader just didn't pick it up.
>
> -----Original Message-----
> From: nfbc-info-bounces at nfbnet.org 
> [mailto:nfbc-info-bounces at nfbnet.org]
> On
> Behalf Of Mike Freeman
> Sent: Saturday, November 15, 2008 7:45 PM
> To: nfbc-info at nfbnet.org
> Subject: Re: [Nfbc-info] Save-Mart's web site
>
> With respect, something doesn't compute here. You say that you made an 
> assumption and that, in fact, realizing this, you tacitly acknowledge 
> that doing so partly contributed to what was to you an unsatisfactory 
> result, that is, a failure of communication. Also, you were able to 
> resolve the matter by speaking with a SaveMart employee which is often 
> better than many can expect these days. Furthermore, you aver that the 
> descriptions aren't adequate.
>
> I don't quite grock how these factoids can be parlayed into an 
> assertion that the web site isn't accessible. To be sure, inadequate 
> descriptions are a pain. But this isn't so much a matter of web design 
> as it is a lack of creativity on the part of those writing the 
> advertising copy. So being clear that you'd like better descriptions 
> might be more likely to get results without raising hackles than would 
> firing off both barrels and alleging that the site is inaccessible. It 
> might be more accurate to say that it is inconvenient.
>
>
> Just some thoughts.
>
> Mike
>
> ----- Original Message -----
> From: "Angela fowler" <fowlers at syix.com>
> To: "'Ationfb of California List'" <nfbc-info at nfbnet.org>
> Date: 2008/11/16 02:24:49
> Subject: [Nfbc-info] Save-Mart's web site
>
>>
>>
>> Dear friends,
>>     Would anyone like to join with me in calling on Save-Mart to make
>> its web site more user friendly? They publish their weekly flier
>> online, but the product descriptions are vague at best.
>> As an example, they had the "Boneless Roast Sale" advertised this week.
>> Since London Broil was counted as a boneless roast last week, I
>> assumed (yes I know what that means) that it would be the same this
>> week, and ordered 10 pounds of the stuff without questioning the price.
>> A kind employee who I have dealt with many times before adjusted the
>> price when I explained the situation, but the point is, as more blind
>> people become technologically savvy this kind of misunderstanding is
>> going to keep happening. Save-Mart needs to be made aware of how blind
>> people access information online, and of how much their online fliers
>> could help us. We are, after all, an ever-growing customer base.
>> Perhaps someone with more web design knowledge than I have could look
>> at the source code for the web page and determine what Save-Mart could
>> do to make their web site better? Then we could start an emailing
>> campaign. If enough of us get on board, we're sure to catch their
> attention.
>> Here is the link to Save-Mart's web site:
>> http://savemart.gsnrecipes.com/Shop/WeeklyAd.aspx
>> It often takes a considerable time to download, so bear with it.
>>
>> Thank you
>>
>> Angela Fowler
>>
>> fowlers at syix.com
>>
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