[Nfbc-info] Attention: Blind/Visually Impaired Comcast Customers

Carl Martin w6rgh at comcast.net
Mon Feb 16 17:19:44 CST 2009


Hi Kaitlinn,

We have recently moved to a new apartment and had to set up our comcast 
account again.  We tried the cable box for a week or so but were unable to 
use it due to the visual menus and no audio feedback.  This might also be a 
problem with their digital recorder/cable box.  Because of this we are not 
going to aquire one.  Electronic equipment with visual menus are a big 
problem.  However, it does seem that equipment offered to the general 
public through such a company as Comcast should be accessible.

Thanks for taking on this issue.

Carl Martin
800 East Stanley Blvd., #151
Livermore, CA, 94550
Phone: 925 449-9362


At 11:39 AM 1/20/2009, you wrote:
>Attention: Blind and Visually Impaired Comcast Customers:
>
>Disability Rights Advocates is investigating the experiences of blind
>and visually impaired consumers of Comcast's television, digital
>telephone and/or Internet services.  If you use Comcast for any of these
>services or did so in the past, or if you have had interactions with
>Comcast even though you ultimately decided not to purchase their
>services, we would like to hear from you!  In particular, we are
>interested in hearing from blind and visually impaired customers about
>their experiences with Comcast in the following areas:
>
>         *       Were you able to obtain bills, product manuals, new
>customer packets, and other materials in accessible formats?
>
>         *       Were you provided with 411 directory assistance on a
>Comcast phone line free of charge (a service that Comcast is supposed to
>provide to its visually impaired customers)?
>
>         *       Were you able to access the Comcast.com website?
>
>         *       Were you able to use services such as on-demand
>programming or Comcast's digital video recorder (DVR) that are generally
>accessed through a visual interface on the television screen?
>
>While we are primarily focusing our inquiry in these four areas, we
>would also be interested in hearing about other issues you have
>regarding the accessibility of Comcast's products and services or about
>any interactions you have had with Comcast that relate to your
>disability.  Please send comments about your experiences to Kaitlin
>Anderson at Disability Rights Advocates at kanderson at dralegal.org.  You
>may also contact her by phone at 510-665-86
>
>
>
>
>
>
>
>
>Kaitlin Anderson
>Disability Rights Advocates
>2001 Center Street, Fourth Floor
>Berkeley, CA 94704-1204
>510-665-8644 ext.185 (phone)
>510-665-8716 (tty)
>510-665-8511 (fax)
>
>www.dralegal.org <http://www.dralegal.org/>
>
>
>
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