[Nfbc-info] Attention: Blind/Visually Impaired Comcast Customers
w6rgh at comcast.net
Mon Feb 16 17:19:44 CST 2009
We have recently moved to a new apartment and had to set up our comcast
account again. We tried the cable box for a week or so but were unable to
use it due to the visual menus and no audio feedback. This might also be a
problem with their digital recorder/cable box. Because of this we are not
going to aquire one. Electronic equipment with visual menus are a big
problem. However, it does seem that equipment offered to the general
public through such a company as Comcast should be accessible.
Thanks for taking on this issue.
800 East Stanley Blvd., #151
Livermore, CA, 94550
Phone: 925 449-9362
At 11:39 AM 1/20/2009, you wrote:
>Attention: Blind and Visually Impaired Comcast Customers:
>Disability Rights Advocates is investigating the experiences of blind
>and visually impaired consumers of Comcast's television, digital
>telephone and/or Internet services. If you use Comcast for any of these
>services or did so in the past, or if you have had interactions with
>Comcast even though you ultimately decided not to purchase their
>services, we would like to hear from you! In particular, we are
>interested in hearing from blind and visually impaired customers about
>their experiences with Comcast in the following areas:
> * Were you able to obtain bills, product manuals, new
>customer packets, and other materials in accessible formats?
> * Were you provided with 411 directory assistance on a
>Comcast phone line free of charge (a service that Comcast is supposed to
>provide to its visually impaired customers)?
> * Were you able to access the Comcast.com website?
> * Were you able to use services such as on-demand
>programming or Comcast's digital video recorder (DVR) that are generally
>accessed through a visual interface on the television screen?
>While we are primarily focusing our inquiry in these four areas, we
>would also be interested in hearing about other issues you have
>regarding the accessibility of Comcast's products and services or about
>any interactions you have had with Comcast that relate to your
>disability. Please send comments about your experiences to Kaitlin
>Anderson at Disability Rights Advocates at kanderson at dralegal.org. You
>may also contact her by phone at 510-665-86
>Disability Rights Advocates
>2001 Center Street, Fourth Floor
>Berkeley, CA 94704-1204
>510-665-8644 ext.185 (phone)
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