[Nfbc-info] Attention: Blind/Visually Impaired Comcast Customers

ckrugman at sbcglobal.net ckrugman at sbcglobal.net
Tue Feb 17 06:21:45 UTC 2009

This may have to be forwarded to Katelin as she may not bwe a member of the 
list serve.
----- Original Message ----- 
From: "Carl Martin" <w6rgh at comcast.net>
To: "NFB of California List" <nfbc-info at nfbnet.org>
Sent: Monday, February 16, 2009 3:19 PM
Subject: Re: [Nfbc-info] Attention: Blind/Visually Impaired Comcast 

> Hi Kaitlinn,
> We have recently moved to a new apartment and had to set up our comcast 
> account again.  We tried the cable box for a week or so but were unable to 
> use it due to the visual menus and no audio feedback.  This might also be 
> a problem with their digital recorder/cable box.  Because of this we are 
> not going to aquire one.  Electronic equipment with visual menus are a big 
> problem.  However, it does seem that equipment offered to the general 
> public through such a company as Comcast should be accessible.
> Thanks for taking on this issue.
> Carl Martin
> 800 East Stanley Blvd., #151
> Livermore, CA, 94550
> Phone: 925 449-9362
> At 11:39 AM 1/20/2009, you wrote:
>>Attention: Blind and Visually Impaired Comcast Customers:
>>Disability Rights Advocates is investigating the experiences of blind
>>and visually impaired consumers of Comcast's television, digital
>>telephone and/or Internet services.  If you use Comcast for any of these
>>services or did so in the past, or if you have had interactions with
>>Comcast even though you ultimately decided not to purchase their
>>services, we would like to hear from you!  In particular, we are
>>interested in hearing from blind and visually impaired customers about
>>their experiences with Comcast in the following areas:
>>         *       Were you able to obtain bills, product manuals, new
>>customer packets, and other materials in accessible formats?
>>         *       Were you provided with 411 directory assistance on a
>>Comcast phone line free of charge (a service that Comcast is supposed to
>>provide to its visually impaired customers)?
>>         *       Were you able to access the Comcast.com website?
>>         *       Were you able to use services such as on-demand
>>programming or Comcast's digital video recorder (DVR) that are generally
>>accessed through a visual interface on the television screen?
>>While we are primarily focusing our inquiry in these four areas, we
>>would also be interested in hearing about other issues you have
>>regarding the accessibility of Comcast's products and services or about
>>any interactions you have had with Comcast that relate to your
>>disability.  Please send comments about your experiences to Kaitlin
>>Anderson at Disability Rights Advocates at kanderson at dralegal.org.  You
>>may also contact her by phone at 510-665-86
>>Kaitlin Anderson
>>Disability Rights Advocates
>>2001 Center Street, Fourth Floor
>>Berkeley, CA 94704-1204
>>510-665-8644 ext.185 (phone)
>>510-665-8716 (tty)
>>510-665-8511 (fax)
>>www.dralegal.org <http://www.dralegal.org/>
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