[Nfbc-info] Fw: Attention: Blind/Visually Impaired Comcast Customers

[Jennifer Boylan]

--- On Tue, 1/20/09, Kaitlin Anderson <kanderson at dralegal.org> wrote:

> From: Kaitlin Anderson <kanderson at dralegal.org>
> Subject: Attention: Blind/Visually Impaired Comcast Customers
> To: "Kaitlin Anderson" <kanderson at dralegal.org>
> Cc: "Karla Gilbride" <kgilbride at dralegal.org>
> Date: Tuesday, January 20, 2009, 11:26 AM
> Disability Rights Advocates is contacting you because you
> recently filed
> a claim in the NFB v. Target lawsuit. Thank you for helping
> to promote
> website accessibility by participating in this landmark
> case. We are
> currently investigating the experiences of blind and
> low-vision Comcast
> customers in California. We hope that you can help by
> sharing your own
> experiences and by sharing this announcement with any other
> blind or
> visually impaired Comcast customers that you know:
> 
> 
> Disability Rights Advocates is investigating the
> experiences of blind
> and visually impaired consumers of Comcast's
> television, digital
> telephone and/or Internet services.  If you use Comcast for
> any of these
> services or did so in the past, or if you have had
> interactions with
> Comcast even though you ultimately decided not to purchase
> their
> services, we would like to hear from you!  In particular,
> we are
> interested in hearing from blind and visually impaired
> customers about
> their experiences with Comcast in the following areas:
> 
> 	*	Were you able to obtain bills, product manuals, new
> customer packets, and other materials in accessible
> formats?
> 
> 	*	Were you provided with 411 directory assistance on a
> Comcast phone line free of charge (a service that Comcast
> is supposed to
> provide to its visually impaired customers)?
> 
> 	*	Were you able to access the Comcast.com website?
> 
> 	*	Were you able to use services such as on-demand
> programming or Comcast's digital video recorder (DVR)
> that are generally
> accessed through a visual interface on the television
> screen?
> 
> While we are primarily focusing our inquiry in these four
> areas, we
> would also be interested in hearing about other issues you
> have
> regarding the accessibility of Comcast's products and
> services or about
> any interactions you have had with Comcast that relate to
> your
> disability.  Please send comments about your experiences to
> Kaitlin
> Anderson at Disability Rights Advocates at
> kanderson at dralegal.org.  You
> may also contact her by phone at 510-665-8644.
> 
> 
> 
> 
> 
> 
> Kaitlin Anderson
> Disability Rights Advocates
> 2001 Center Street, Fourth Floor
> Berkeley, CA 94704-1204
> 510-665-8644 ext.185 (phone)
> 510-665-8716 (tty)
> 510-665-8511 (fax)
> 
> www.dralegal.org <http://www.dralegal.org/>  
> 
> 
> 
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