[Nfbc-info] ADA Coordinator Wanted for Transit Company Near San Diego
Fred's Web
regenerative at earthlink.net
Wed Apr 14 19:35:35 UTC 2010
Hello,
The North County Transit District is looking for a replacement for
their ADA coordinator. The position also has many other duties, and
is a lot of responsibility. You probably get a free transit pass,
though!
Hahaha! HEE Hee! HoHo!
I would love to see a blind person in this job. Any takers?
Visit the careers link off the following web site:
http://www.gonctd.com
More info below,
Fred
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ManagerServiceQualityAccessibility[1].pdf
table with 3 columns and 1 rows
NORTH COUNTY
TRANSIT DISTRICT
Job Hotline: 760-599-8387
Toll Free: 888-783-6283
26
810 Mission Avenue Oceanside, CA 92054
(760) 967-2828
www.gonctd.com
recruitmet at nctd.org
n
table end
EMPLOYMENT OPPORTUNITY
NCTD is an equal opportunity employer
table with 2 columns and 3 rows
MANAGER OF SERVICE QUALITY & ACCESSIBILITY
OPEN UNTIL FILLED
Salary: $67,808 – $105,002 yearly
Initial Posting: Tuesday, April 13, 2010
nternal/External Recruitment #10 04 0006
Initial Screening: Tuesday April 27, 2010
table end
I
DEFINITION
The Manager of Service Quality and Accessibility is responsible for
direct management of the
ADA and Customer Service Departments, with multiple site operations.
This would include any
activities related to the accessibility and service quality of all
NCTD transit services, facilities
and programs, as well as development, implementation and monitoring
of the LIFT paratransit
service, the ADA Certification contract, Mobility/Travel Training
Program, Community
Accessibility and Coordinated Transportation Programs.
Distinguishing Characteristics
This position is characterized by its responsibility to develop
programs, policies and procedures
that ensure accessibility and high quality service to NCTD customers.
This position requires
advanced knowledge of paratransit service planning, accessibility
issues in the community, and
customer service practices. The Manager of Service Quality and
Accessibility is responsible for
guiding the preparation of accessibility projects for NCTD and their
coordination with other
agencies, public and private.
This position is distinguished by specialized analysis and
independent judgment exercised in
administering the ADA program. This position includes oversight of
contracts; knowledge of
local, State and Federal laws and regulations relating to
accessibility; and the responsibility to
design, implement and monitor District policies and procedures
relating to same.
Supervision Received and Exercised
The Manager of Service Quality and Accessibility provides direct
supervision of NCTD’s
Mobility/Travel Training, Accessible Services and Customer Service
staff; manages NCTD’s
ADA paratransit service contract and paratransit eligibility
certification contract. This position
also supervises work of consultants and provides general oversight of
projects throughout the
District to ensure accessibility and service quality. This position
receives general supervision
from the Director of Service Planning.
Working Conditions
Duties will be performed primarily in an office environment, with
some time also spent in the
field. Requires travel between District locations, field sites, and
external agencies. Business
travel and attendance at evening meetings will be required as necessary.
EXAMPLES OF DUTIES
Essential Functions
Develops and manages Accessible Services programs and Service Quality
programs. Monitors
District and contractor compliance with local, State and Federal laws
and regulations relating to
the ADA and other accessibility regulations; works in close
coordination with regulatory
agencies to assure ongoing NCTD awareness and familiarity with all
regulatory issues;
evaluates and makes determinations of accessibility complaints;
develops policies and
procedures regarding accessibility; coordinates disability awareness
training and other related
programs. Manages specialized contracts such as ADA paratransit
service and paratransit
eligibility certification. Develops project and/or service contract
specifications; manages capital
and operating projects, including collaborations with other agencies;
collection, analysis, and
presentation of data using qualitative and quantitative approaches;
produces and maintains
monthly, quarterly, and annual performance reports; interprets and
applies the terms of
contracts and agreements.
Duties may include, but are not limited to the following:
Planning Responsibilities
list of 5 items
Plans and manages NCTD’s Paratransit, ADA, Accessibility and Service
Quality programs.
Prepares and manages operating and capital budgets.
Develops discretionary funding grant applications for accessibility
programs.
Develops technical specifications for capital and operating projects.
Analyzes service policies and procedures; makes recommendations to
effect service quality.
list end
Compliance/Oversight Responsibilities
list of 9 items
Maintains current information on local, State and Federal
accessibility laws.
Manages paratransit service and paratransit certification contracts.
Develops, implements and monitors processes to provide for the prompt
and equitable
resolution of Title II and Title VI complaints.
Ensures that NCTD facilities, programs and services are in compliance
with Federal and
State accessibility codes and guidelines; develops policies/
procedures for same.
Works collaboratively with other agencies to resolve accessibility
issues.
Facilitates ADA Compliance Committee and ADA Review Group to identify
accessibility
issues and formulate recommendations for solutions.
Provides direction to NCTD staff, and other agencies, in development
and implementation of
accessibility or coordination projects.
Provides interpretation and advice on accessibility laws and
regulations.
Serves as District liaison to Federal, State and local agencies on
matters relating to
compliance with ADA, Title VI and other accessibility laws and
regulations.
list end
Customer Service Responsibilities
list of 4 items
Monitors the performance of Customer Service Assistants to ensure
proper work flow,
scheduling of tasks, and completion of duties, including pass outlet
program; sale of fare
media to the public; disabled photo I.D. program; distribution of
U.S. and interoffice mail.
Develops and implements policies and procedures to resolve customer
complaints and
ensure appropriate verbal, written or e-mail responses.
Develops/oversees complaint tracking process to ensure provision of
quality transit services.
Conducts performance appraisals and disciplinary actions according to
District procedures.
list end
QUALIFICATIONS
General Requirements
Must be able to design, develop, write, implement and evaluate new
and existing programs.
Must be able to establish and maintain effective working
relationships with other departments
and outside agencies. Ability to: prioritize tasks and work under
pressure; analyze data and
prepare comprehensive written reports; respond to ambiguous and
uncertain situations; deal
with a variety of interpersonal styles and personalities
Knowledge and Abilities
Knowledge of: Federal and State laws and regulations relating to ADA
and other accessibility
regulations; reporting requirements dealing with persons with
disabilities; principles, techniques
and methods of developing services and programs designed for people
with disabilities;
statistical research methods and techniques; principles of contract
administration; paratransit
operations; reasonable accommodations and accessibility review;
customer service techniques.
Ability to: Research and analyze data. Identify needs and courses of
action, and recommend
appropriate related action; monitor contracts and agreements; apply
NCTD policies and
regulations; address public and conduct meetings; communicate
effectively, verbally and in
writing; plan and facilitate meetings/workshops; prepare clear and
concise reports; delegate
responsibilities to appropriate personnel and/or contractors;
supervise the work of others.
Physical Requirements
The physical demands described here are representative of those that
must be met by an
employee to successfully perform the essential functions of this job.
Reasonable
accommodations may be made to enable individuals with disabilities to
perform the essential
functions.
Ability to perform functions at a computer terminal, monitor and
telephone; ability to remain
seated for extended periods of time; ability to travel between
District locations and other
destinations, work with hazardous conditions and negotiate a variety
of different terrain.
Ability to walk, climb, balance, bend, carry, push, reach, sit,
stand, stoop, twist, kneel, finger,
grasp, feel, talk, hear, and see and perform repetitive motions.
Ability to use the phone and
computer for extended periods; manual dexterity to complete clerical
type functions, work with
office equipment, and daily lifting of equipment up to 25 pounds is
required. Must be able to
operate motor vehicle.
Experience/Education/Certificates/License
Combination of experience and education that would likely produce the
requisite knowledge,
skills, and abilities required to perform the duties of Manager of
Service Quality and
Accessibility, such as: Bachelor’s degree from an accredited college
or university; relevant,
comprehensive coursework in transit/paratransit management; five
years management
experience; three years customer service experience, including two
with the disabled
community. Applicable comprehensive coursework and/or training in
Title II of the ADA,
including Subtitle B, recommended. Must possess a valid California
driver's license.
Machines / Tools / Equipment
list of 5 items
•
Possession of and the ability to maintain a California driver’s
license, Class C, and a
satisfactory driving record for the last five years.
•
Ability to operate a District vehicle.
•
Ability to operate a personal computer and Microsoft Office Suite
programs.
•
Ability to operate standard office equipment, including a fax and
scanner machine,
copy machine, and telephone.
•
Ability to carry and operate a Blackberry on-call device.
list end
EVALUATION OF APPLICATIONS:
All applicants must submit a complete and signed NCTD application.
Resumes will not be
accepted in lieu of a completed NCTD employment application form.
Please fill out the
application carefully and thoroughly. List relevant work experience/
duties (including current job)
in order to document training, education and experience. Omission of
required information may
remove applicant from consideration. All qualified applicants will be
notified of the date, time
and place of examination. A job offer is contingent upon the
successful completion of a pre-
employment drug screen and background check.
For individuals with disabilities, we will provide assistive
services. To obtain
such services or copies of documents in an alternate format, please
call or write,
a minimum of 10 working days prior to the event, to request these needed
reasonable modifications. We will make every attempt to accommodate
requests
that do not give 10 days notice. Please contact:
North County Transit District
Attn: Customer Services Supervisor
810 Mission Ave.
Oceanside, CA 92054
(760) 966-6503
Persons with hearing impairment please use the California Relay
Service (CRS):
800-735-2929 using TTY; 800-735-2922 using voice; 800-855-3000 Spanish
CRS Customer Service: 800-735-0373; 800-735-0193 TTY
1791
NOTICE AND DISCLOSURE
Please be advised that North County Transit District may obtain
investigative reports about you
in connection with your application for employment and/or at any time
during your employment
with North County Transit District if you are hired or if you are a
current employee, for
employment purposes including, but not limited to, reassignment,
promotion, retention, and
rehiring.
Such investigative reports may include information concerning your
creditworthiness, credit
standing, credit capacity, character, general reputation, personal
characteristics, and/or mode of
living. This information may be obtained from personal interviews
with your professional and
personal acquaintances. If an investigative consumer report is
requested from an outside
agency, or compiled in-house by North County Transit District, you
will receive a statement of
the nature and scope of the investigation and a copy of the report
once it is compiled and
received. Examples of investigative reports may include, but are not
limited to, criminal
background reports, motor vehicle driving records, credit histories,
reference checks, verification
of education or past employment, and investigations into theft,
fraud, harassment and workplace
violence.
Your signature below acknowledges that you have read and understand
the above disclosure.
Date: ____________________ ________________________________________
Signature
________________________________________
Printed Name
------------------------------------
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