[Nfbc-info] ADA Coordinator Wanted for Transit Company Near SanDiego
ckrugman at sbcglobal.net
ckrugman at sbcglobal.net
Thu Apr 15 08:41:42 UTC 2010
in reading the job description blind people are ruled out as they require
the ability to operate a motor vehicle and the possession of a valid Class C
drivers license for the past five years. Otherwise, its tempting with my
socialwork and legal background.
Chuck
----- Original Message -----
From: "Fred's Web" <regenerative at earthlink.net>
To: "NFB of California List" <nfbc-info at nfbnet.org>
Sent: Wednesday, April 14, 2010 12:35 PM
Subject: [Nfbc-info] ADA Coordinator Wanted for Transit Company Near
SanDiego
>
> Hello,
>
> The North County Transit District is looking for a replacement for their
> ADA coordinator. The position also has many other duties, and is a lot
> of responsibility. You probably get a free transit pass, though!
> Hahaha! HEE Hee! HoHo!
>
> I would love to see a blind person in this job. Any takers?
> Visit the careers link off the following web site:
> http://www.gonctd.com
>
> More info below,
> Fred
>
> --- ---
>
> ManagerServiceQualityAccessibility[1].pdf
>
> table with 3 columns and 1 rows
> NORTH COUNTY
> TRANSIT DISTRICT
> Job Hotline: 760-599-8387
> Toll Free: 888-783-6283
> 26
> 810 Mission Avenue Oceanside, CA 92054
> (760) 967-2828
> www.gonctd.com
> recruitmet at nctd.org
> n
> table end
>
> EMPLOYMENT OPPORTUNITY
> NCTD is an equal opportunity employer
>
> table with 2 columns and 3 rows
> MANAGER OF SERVICE QUALITY & ACCESSIBILITY
> OPEN UNTIL FILLED
> Salary: $67,808 – $105,002 yearly
> Initial Posting: Tuesday, April 13, 2010
> nternal/External Recruitment #10 04 0006
> Initial Screening: Tuesday April 27, 2010
> table end
>
> I
> DEFINITION
> The Manager of Service Quality and Accessibility is responsible for
> direct management of the
> ADA and Customer Service Departments, with multiple site operations. This
> would include any
> activities related to the accessibility and service quality of all NCTD
> transit services, facilities
> and programs, as well as development, implementation and monitoring of
> the LIFT paratransit
> service, the ADA Certification contract, Mobility/Travel Training
> Program, Community
> Accessibility and Coordinated Transportation Programs.
> Distinguishing Characteristics
> This position is characterized by its responsibility to develop programs,
> policies and procedures
> that ensure accessibility and high quality service to NCTD customers.
> This position requires
> advanced knowledge of paratransit service planning, accessibility issues
> in the community, and
> customer service practices. The Manager of Service Quality and
> Accessibility is responsible for
> guiding the preparation of accessibility projects for NCTD and their
> coordination with other
> agencies, public and private.
> This position is distinguished by specialized analysis and independent
> judgment exercised in
> administering the ADA program. This position includes oversight of
> contracts; knowledge of
> local, State and Federal laws and regulations relating to accessibility;
> and the responsibility to
> design, implement and monitor District policies and procedures relating
> to same.
> Supervision Received and Exercised
> The Manager of Service Quality and Accessibility provides direct
> supervision of NCTD’s
> Mobility/Travel Training, Accessible Services and Customer Service staff;
> manages NCTD’s
> ADA paratransit service contract and paratransit eligibility
> certification contract. This position
> also supervises work of consultants and provides general oversight of
> projects throughout the
> District to ensure accessibility and service quality. This position
> receives general supervision
> from the Director of Service Planning.
> Working Conditions
> Duties will be performed primarily in an office environment, with some
> time also spent in the
> field. Requires travel between District locations, field sites, and
> external agencies. Business
> travel and attendance at evening meetings will be required as necessary.
> EXAMPLES OF DUTIES
> Essential Functions
> Develops and manages Accessible Services programs and Service Quality
> programs. Monitors
> District and contractor compliance with local, State and Federal laws and
> regulations relating to
> the ADA and other accessibility regulations; works in close coordination
> with regulatory
> agencies to assure ongoing NCTD awareness and familiarity with all
> regulatory issues;
> evaluates and makes determinations of accessibility complaints; develops
> policies and
> procedures regarding accessibility; coordinates disability awareness
> training and other related
> programs. Manages specialized contracts such as ADA paratransit service
> and paratransit
> eligibility certification. Develops project and/or service contract
> specifications; manages capital
> and operating projects, including collaborations with other agencies;
> collection, analysis, and
> presentation of data using qualitative and quantitative approaches;
> produces and maintains
> monthly, quarterly, and annual performance reports; interprets and
> applies the terms of
> contracts and agreements.
> Duties may include, but are not limited to the following:
> Planning Responsibilities
> list of 5 items
>
> Plans and manages NCTD’s Paratransit, ADA, Accessibility and Service
> Quality programs.
>
> Prepares and manages operating and capital budgets.
>
> Develops discretionary funding grant applications for accessibility
> programs.
>
> Develops technical specifications for capital and operating projects.
>
> Analyzes service policies and procedures; makes recommendations to effect
> service quality.
> list end
> Compliance/Oversight Responsibilities
> list of 9 items
>
> Maintains current information on local, State and Federal accessibility
> laws.
>
> Manages paratransit service and paratransit certification contracts.
>
> Develops, implements and monitors processes to provide for the prompt and
> equitable
> resolution of Title II and Title VI complaints.
>
> Ensures that NCTD facilities, programs and services are in compliance
> with Federal and
> State accessibility codes and guidelines; develops policies/ procedures
> for same.
>
> Works collaboratively with other agencies to resolve accessibility
> issues.
>
> Facilitates ADA Compliance Committee and ADA Review Group to identify
> accessibility
> issues and formulate recommendations for solutions.
>
> Provides direction to NCTD staff, and other agencies, in development and
> implementation of
> accessibility or coordination projects.
>
> Provides interpretation and advice on accessibility laws and regulations.
>
> Serves as District liaison to Federal, State and local agencies on
> matters relating to
> compliance with ADA, Title VI and other accessibility laws and
> regulations.
> list end
> Customer Service Responsibilities
> list of 4 items
>
> Monitors the performance of Customer Service Assistants to ensure proper
> work flow,
> scheduling of tasks, and completion of duties, including pass outlet
> program; sale of fare
> media to the public; disabled photo I.D. program; distribution of U.S.
> and interoffice mail.
>
> Develops and implements policies and procedures to resolve customer
> complaints and
> ensure appropriate verbal, written or e-mail responses.
>
> Develops/oversees complaint tracking process to ensure provision of
> quality transit services.
>
> Conducts performance appraisals and disciplinary actions according to
> District procedures.
> list end
> QUALIFICATIONS
> General Requirements
> Must be able to design, develop, write, implement and evaluate new and
> existing programs.
> Must be able to establish and maintain effective working relationships
> with other departments
> and outside agencies. Ability to: prioritize tasks and work under
> pressure; analyze data and
> prepare comprehensive written reports; respond to ambiguous and uncertain
> situations; deal
> with a variety of interpersonal styles and personalities
> Knowledge and Abilities
> Knowledge of: Federal and State laws and regulations relating to ADA and
> other accessibility
> regulations; reporting requirements dealing with persons with
> disabilities; principles, techniques
> and methods of developing services and programs designed for people with
> disabilities;
> statistical research methods and techniques; principles of contract
> administration; paratransit
> operations; reasonable accommodations and accessibility review; customer
> service techniques.
> Ability to: Research and analyze data. Identify needs and courses of
> action, and recommend
> appropriate related action; monitor contracts and agreements; apply NCTD
> policies and
> regulations; address public and conduct meetings; communicate
> effectively, verbally and in
> writing; plan and facilitate meetings/workshops; prepare clear and
> concise reports; delegate
> responsibilities to appropriate personnel and/or contractors; supervise
> the work of others.
> Physical Requirements
> The physical demands described here are representative of those that must
> be met by an
> employee to successfully perform the essential functions of this job.
> Reasonable
> accommodations may be made to enable individuals with disabilities to
> perform the essential
> functions.
> Ability to perform functions at a computer terminal, monitor and
> telephone; ability to remain
> seated for extended periods of time; ability to travel between District
> locations and other
> destinations, work with hazardous conditions and negotiate a variety of
> different terrain.
> Ability to walk, climb, balance, bend, carry, push, reach, sit, stand,
> stoop, twist, kneel, finger,
> grasp, feel, talk, hear, and see and perform repetitive motions. Ability
> to use the phone and
> computer for extended periods; manual dexterity to complete clerical type
> functions, work with
> office equipment, and daily lifting of equipment up to 25 pounds is
> required. Must be able to
> operate motor vehicle.
> Experience/Education/Certificates/License
> Combination of experience and education that would likely produce the
> requisite knowledge,
> skills, and abilities required to perform the duties of Manager of
> Service Quality and
> Accessibility, such as: Bachelor’s degree from an accredited college or
> university; relevant,
> comprehensive coursework in transit/paratransit management; five years
> management
> experience; three years customer service experience, including two with
> the disabled
> community. Applicable comprehensive coursework and/or training in Title
> II of the ADA,
> including Subtitle B, recommended. Must possess a valid California
> driver's license.
> Machines / Tools / Equipment
> list of 5 items
> •
> Possession of and the ability to maintain a California driver’s license,
> Class C, and a
> satisfactory driving record for the last five years.
> •
> Ability to operate a District vehicle.
> •
> Ability to operate a personal computer and Microsoft Office Suite
> programs.
> •
> Ability to operate standard office equipment, including a fax and scanner
> machine,
> copy machine, and telephone.
> •
> Ability to carry and operate a Blackberry on-call device.
> list end
> EVALUATION OF APPLICATIONS:
> All applicants must submit a complete and signed NCTD application.
> Resumes will not be
> accepted in lieu of a completed NCTD employment application form. Please
> fill out the
> application carefully and thoroughly. List relevant work experience/
> duties (including current job)
> in order to document training, education and experience. Omission of
> required information may
> remove applicant from consideration. All qualified applicants will be
> notified of the date, time
> and place of examination. A job offer is contingent upon the successful
> completion of a pre-
> employment drug screen and background check.
> For individuals with disabilities, we will provide assistive services. To
> obtain
> such services or copies of documents in an alternate format, please call
> or write,
> a minimum of 10 working days prior to the event, to request these needed
> reasonable modifications. We will make every attempt to accommodate
> requests
> that do not give 10 days notice. Please contact:
> North County Transit District
> Attn: Customer Services Supervisor
> 810 Mission Ave.
> Oceanside, CA 92054
> (760) 966-6503
> Persons with hearing impairment please use the California Relay Service
> (CRS):
> 800-735-2929 using TTY; 800-735-2922 using voice; 800-855-3000 Spanish
> CRS Customer Service: 800-735-0373; 800-735-0193 TTY
> 1791
> NOTICE AND DISCLOSURE
> Please be advised that North County Transit District may obtain
> investigative reports about you
> in connection with your application for employment and/or at any time
> during your employment
> with North County Transit District if you are hired or if you are a
> current employee, for
> employment purposes including, but not limited to, reassignment,
> promotion, retention, and
> rehiring.
> Such investigative reports may include information concerning your
> creditworthiness, credit
> standing, credit capacity, character, general reputation, personal
> characteristics, and/or mode of
> living. This information may be obtained from personal interviews with
> your professional and
> personal acquaintances. If an investigative consumer report is requested
> from an outside
> agency, or compiled in-house by North County Transit District, you will
> receive a statement of
> the nature and scope of the investigation and a copy of the report once
> it is compiled and
> received. Examples of investigative reports may include, but are not
> limited to, criminal
> background reports, motor vehicle driving records, credit histories,
> reference checks, verification
> of education or past employment, and investigations into theft, fraud,
> harassment and workplace
> violence.
> Your signature below acknowledges that you have read and understand the
> above disclosure.
> Date: ____________________ ________________________________________
> Signature
> ________________________________________
> Printed Name
>
>
> ------------------------------------
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