[Nfbc-info] ADA Coordinator Wanted for Transit Company Near SanDiego

David Andrews dandrews at visi.com
Fri Apr 16 01:27:07 UTC 2010


It also says reasonable accommodations will be granted.

Dave

At 09:30 AM 4/15/2010, you wrote:
>If that was the only thing about the job 
>description that worries you, I'd apply 
>anyway.  You might need to negotiate a bit of 
>task sharing, or funding for cabs, etc. 
>depending on why that requirement is there. Good 
>Luck! Jim On Thu, Apr 15, 2010 at 01:41:42AM 
>-0700, ckrugman at sbcglobal.net wrote: > in 
>reading the job description blind people are 
>ruled out as they > require the ability to 
>operate a motor vehicle and the possession of > 
>a valid Class C drivers license for the past 
>five years. Otherwise, > its tempting with my 
>socialwork and legal background. > Chuck > ----- 
>Original Message ----- From: "Fred's Web" > 
><regenerative at earthlink.net> > To: "NFB of 
>California List" <nfbc-info at nfbnet.org> > Sent: 
>Wednesday, April 14, 2010 12:35 PM > Subject: 
>[Nfbc-info] ADA Coordinator Wanted for Transit 
>Company Near > SanDiego > > > > > > 
>Hello, > > > > The North County Transit District 
>is looking for a replacement > >for  their ADA 
>coordinator.  The position also has many 
>other > >duties, and  is a lot of 
>responsibility.  You probably get a 
>free > >transit pass,  though! > >Hahaha! HEE 
>Hee! HoHo! > > > >I would love to see a blind 
>person in this job.  Any takers? > >Visit the 
>careers link off the following web 
>site: > >http://www.gonctd.com > > > >More info 
>below, > >Fred > > > >--- 
>--- > > > >ManagerServiceQualityAccessibility[1]. 
>pdf > > > >table with 3 columns and 1 
>rows > >NORTH COUNTY > >TRANSIT DISTRICT > >Job 
>Hotline: 760-599-8387 > >Toll Free: 
>888-783-6283 > >26 > >810 Mission Avenue 
>Oceanside, CA 92054 > >(760) 
>967-2828 > >www.gonctd.com > >recruitmet at nctd.org 
>  > >n > >table end > > > >EMPLOYMENT 
>OPPORTUNITY > >NCTD is an equal opportunity 
>employer > > > >table with 2 columns and 3 
>rows > >MANAGER OF SERVICE QUALITY & 
>ACCESSIBILITY > >OPEN UNTIL FILLED > >Salary: 
>$67,808 ­ $105,002 yearrly > >Initial Posting: 
>Tuesday, April 13, 2010 > >nternal/External 
>Recruitment #10 04 0006 > >Initial Screening: 
>Tuesday April 27, 2010 > >table 
>end > > > >I > >DEFINITION > >The Manager of 
>Service Quality and Accessibility is 
>responsible > >for direct management of 
>the > >ADA and Customer Service Departments, 
>with multiple site > >operations.  This would 
>include any > >activities related to the 
>accessibility and service quality of all > >NCTD 
>transit services, facilities > >and programs, as 
>well as development, implementation 
>and > >monitoring  of the LIFT 
>paratransit > >service, the ADA Certification 
>contract, Mobility/Travel Training > >Program, 
>Community > >Accessibility and Coordinated 
>Transportation Programs. > >Distinguishing 
>Characteristics > >This position is 
>characterized by its responsibility to 
>develop > >programs, policies and 
>procedures > >that ensure accessibility and high 
>quality service to NCTD > >customers. This 
>position requires > >advanced knowledge of 
>paratransit service planning, 
>accessibility > >issues in the community, 
>and > >customer service practices. The Manager 
>of Service Quality and > >Accessibility is 
>responsible for > >guiding the preparation of 
>accessibility projects for NCTD and > >their 
>coordination with other > >agencies, public and 
>private. > >This position is distinguished by 
>specialized analysis and > >independent judgment 
>exercised in > >administering the ADA program. 
>This position includes oversight 
>of > >contracts; knowledge of > >local, State 
>and Federal laws and regulations relating 
>to > >accessibility; and the responsibility 
>to > >design, implement and monitor District 
>policies and procedures > >relating to 
>same. > >Supervision Received and 
>Exercised > >The Manager of Service Quality and 
>Accessibility provides direct > >supervision of 
>NCTD’s > >Mobility/Travel Training, Accessible 
>Services and Customer Service > >staff; manages 
>NCTD’s > >ADA paratransit service contract and 
>paratransit eligibility > >certification 
>contract. This position > >also supervises work 
>of consultants and provides general 
>oversight > >of projects throughout 
>the > >District to ensure accessibility and 
>service quality. This > >position receives 
>general supervision > >from the Director of 
>Service Planning. > >Working 
>Conditions > >Duties will be performed primarily 
>in an office environment, with > >some time also 
>spent in the > >field. Requires travel between 
>District locations, field sites, > >and external 
>agencies. Business > >travel and attendance at 
>evening meetings will be required as 
>necessary. > >EXAMPLES OF DUTIES > >Essential 
>Functions > >Develops and manages Accessible 
>Services programs and Service > >Quality 
>programs. Monitors > >District and contractor 
>compliance with local, State and 
>Federal > >laws  and regulations relating 
>to > >the ADA and other accessibility 
>regulations; works in close > >coordination with 
>regulatory > >agencies to assure ongoing NCTD 
>awareness and familiarity with all > >regulatory 
>issues; > >evaluates and makes determinations of 
>accessibility complaints; > >develops policies 
>and > >procedures regarding accessibility; 
>coordinates disability > >awareness training and 
>other related > >programs. Manages specialized 
>contracts such as ADA paratransit > >service and 
>paratransit > >eligibility certification. 
>Develops project and/or service > >contract 
>specifications; manages capital > >and operating 
>projects, including collaborations with 
>other > >agencies; collection, analysis, 
>and > >presentation of data using qualitative 
>and quantitative > >approaches; produces and 
>maintains > >monthly, quarterly, and annual 
>performance reports; interprets and > >applies 
>the terms of > >contracts and 
>agreements. > >Duties may include, but are not 
>limited to the following: > >Planning 
>Responsibilities > >list of 5 
>items > >􀂌 > >Plans and manages NCTD’s 
>Paratransit, ADA, Accessibility and > >Service 
>Quality programs. > >􀂌 > >Prepares and 
>manages operating and capital 
>budgets. > >􀂌 > >Develops discretionary 
>funding grant applications for > >accessibility 
>programs. > >􀂌 > >Develops technical 
>specifications for capital and operating 
>projects. > >􀂌 > >Analyzes service policies 
>and procedures; makes recommendations 
>to > >effect service quality. > >list 
>end > >Compliance/Oversight 
>Responsibilities > >list of 9 
>items > >􀂌 > >Maintains current information 
>on local, State and Federal > >accessibility 
>laws. > >􀂌 > >Manages paratransit service and 
>paratransit certification 
>contracts. > >􀂌 > >Develops, implements and 
>monitors processes to provide for 
>the > >prompt  and equitable > >resolution of 
>Title II and Title VI 
>complaints. > >􀂌 > >Ensures that NCTD 
>facilities, programs and services are 
>in > >compliance with Federal and > >State 
>accessibility codes and guidelines; develops 
>policies/ > >procedures for 
>same. > >􀂌 > >Works collaboratively with 
>other agencies to resolve 
>accessibility > >issues. > >􀂌 > >Facilitates 
>ADA Compliance Committee and ADA Review Group 
>to > >identify accessibility > >issues and 
>formulate recommendations for 
>solutions. > >􀂌 > >Provides direction to NCTD 
>staff, and other agencies, 
>in > >development  and implementation 
>of > >accessibility or coordination 
>projects. > >􀂌 > >Provides interpretation and 
>advice on accessibility laws 
>and  regulations. > >􀂌 > >Serves as District 
>liaison to Federal, State and local agencies 
>on > >matters relating to > >compliance with 
>ADA, Title VI and other accessibility laws 
>and > >regulations. > >list end > >Customer 
>Service Responsibilities > >list of 4 
>items > >􀂌 > >Monitors the performance of 
>Customer Service Assistants to ensure > >proper 
>work flow, > >scheduling of tasks, and 
>completion of duties, including pass > >outlet 
>program; sale of fare > >media to the public; 
>disabled photo I.D. program; distribution 
>of > >U.S. and interoffice 
>mail. > >􀂌 > >Develops and implements 
>policies and procedures to resolve > >customer 
>complaints and > >ensure appropriate verbal, 
>written or e-mail 
>responses. > >􀂌 > >Develops/oversees 
>complaint tracking process to ensure 
>provision > >of quality transit 
>services. > >􀂌 > >Conducts performance 
>appraisals and disciplinary actions 
>according > >to District procedures. > >list 
>end > >QUALIFICATIONS > >General 
>Requirements > >Must be able to design, develop, 
>write, implement and evaluate new > >and 
>existing programs. > >Must be able to establish 
>and maintain effective working > >relationships 
>with other departments > >and outside agencies. 
>Ability to: prioritize tasks and work 
>under > >pressure; analyze data and > >prepare 
>comprehensive written reports; respond to 
>ambiguous and > >uncertain situations; 
>deal > >with a variety of interpersonal styles 
>and personalities > >Knowledge and 
>Abilities > >Knowledge of: Federal and State 
>laws and regulations relating to > >ADA  and 
>other accessibility > >regulations; reporting 
>requirements dealing with persons 
>with > >disabilities; principles, 
>techniques > >and methods of developing services 
>and programs designed for > >people  with 
>disabilities; > >statistical research methods 
>and techniques; principles of > >contract 
>administration; paratransit > >operations; 
>reasonable accommodations and accessibility 
>review; > >customer service 
>techniques. > >Ability to: Research and analyze 
>data. Identify needs and courses > >of action, 
>and recommend > >appropriate related action; 
>monitor contracts and agreements; > >apply  NCTD 
>policies and > >regulations; address public and 
>conduct meetings; communicate > >effectively, 
>verbally and in > >writing; plan and facilitate 
>meetings/workshops; prepare clear and > >concise 
>reports; delegate > >responsibilities to 
>appropriate personnel and/or 
>contractors; > >supervise the work of 
>others. > >Physical Requirements > >The physical 
>demands described here are representative of 
>those > >that  must be met by an > >employee to 
>successfully perform the essential functions of 
>this > >job. Reasonable > >accommodations may be 
>made to enable individuals with 
>disabilities > >to perform the 
>essential > >functions. > >Ability to perform 
>functions at a computer terminal, monitor 
>and > >telephone; ability to remain > >seated 
>for extended periods of time; ability to travel 
>between > >District locations and 
>other > >destinations, work with hazardous 
>conditions and negotiate a > >variety  of 
>different terrain. > >Ability to walk, climb, 
>balance, bend, carry, push, reach, 
>sit, > >stand, stoop, twist, kneel, 
>finger, > >grasp, feel, talk, hear, and see and 
>perform repetitive motions. > >Ability to use 
>the phone and > >computer for extended periods; 
>manual dexterity to complete > >clerical  type 
>functions, work with > >office equipment, and 
>daily lifting of equipment up to 25 pounds > >is 
>required. Must be able to > >operate motor 
>vehicle. > >Experience/Education/Certificates/Lic 
>ense > >Combination of experience and education 
>that would likely produce > >the requisite 
>knowledge, > >skills, and abilities required to 
>perform the duties of Manager of > >Service 
>Quality and > >Accessibility, such as: 
>Bachelor’s degree from an 
>accredited > >college  or university; 
>relevant, > >comprehensive coursework in 
>transit/paratransit management; five > >years 
>management > >experience; three years customer 
>service experience, including two > >with the 
>disabled > >community. Applicable comprehensive 
>coursework and/or training in > >Title II of the 
>ADA, > >including Subtitle B, recommended. Must 
>possess a valid California > >driver's 
>license. > >Machines / Tools / Equipment > >list 
>of 5 items > >• > >Possessioon of and the 
>ability to maintain a California 
>driver’s > >license, Class C, and 
>a > >satisfactory driving record for the last 
>five years. > >• > >Ability to operate 
>a  District vehicle. > >• > >Ability to operate 
>a personall computer and Microsoft Office 
>Suite > >programs. > >• > >Ability to operate 
>standard office equipment, including a fax 
>and > >scanner machine, > >copy machine, and 
>telephone. > >• > >Ability to carry and operate 
>a Blackberrry on-call device. > >list 
>end > >EVALUATION OF APPLICATIONS: > >All 
>applicants must submit a complete and signed 
>NCTD application. > >Resumes will not 
>be > >accepted in lieu of a completed NCTD 
>employment application form. > >Please fill out 
>the > >application carefully and thoroughly. 
>List relevant work > >experience/ duties 
>(including current job) > >in order to document 
>training, education and experience. 
>Omission > >of required information 
>may > >remove applicant from consideration. All 
>qualified applicants will > >be notified of the 
>date, time > >and place of examination. A job 
>offer is contingent upon the > >successful 
>completion of a pre- > >employment drug screen 
>and background check. > >For individuals with 
>disabilities, we will provide 
>assistive > >services. To obtain > >such 
>services or copies of documents in an alternate 
>format, > >please  call or write, > >a minimum 
>of 10 working days prior to the event, to 
>request these needed > >reasonable 
>modifications. We will make every attempt 
>to > >accommodate requests > >that do not give 
>10 days notice. Please contact: > >North County 
>Transit District > >Attn: Customer Services 
>Supervisor > >810 Mission Ave. > >Oceanside, CA 
>92054 > >(760) 966-6503 > >Persons with hearing 
>impairment please use the California 
>Relay > >Service (CRS): > >800-735-2929 using 
>TTY; 800-735-2922 using voice; 800-855-3000 
>Spanish > >CRS Customer Service: 800-735-0373; 
>800-735-0193 TTY > >1791 > >NOTICE AND 
>DISCLOSURE > >Please be advised that North 
>County Transit District may 
>obtain > >investigative reports about you > >in 
>connection with your application for employment 
>and/or at any > >time during your 
>employment > >with North County Transit District 
>if you are hired or if you are > >a current 
>employee, for > >employment purposes including, 
>but not limited to, reassignment, > >promotion, 
>retention, and > >rehiring. > >Such 
>investigative reports may include information 
>concerning your > >creditworthiness, 
>credit > >standing, credit capacity, character, 
>general reputation, personal > >characteristics, 
>and/or mode of > >living. This information may 
>be obtained from personal interviews > >with 
>your professional and > >personal acquaintances. 
>If an investigative consumer report 
>is > >requested from an outside > >agency, or 
>compiled in-house by North County Transit 
>District, you > >will receive a statement 
>of > >the nature and scope of the investigation 
>and a copy of the report > >once it is compiled 
>and > >received. Examples of investigative 
>reports may include, but are > >not limited to, 
>criminal > >background reports, motor vehicle 
>driving records, credit > >histories, reference 
>checks, verification > >of education or past 
>employment, and investigations into 
>theft, > >fraud, harassment and 
>workplace > >violence. > >Your signature below 
>acknowledges that you have read 
>and > >understand  the above 
>disclosure. > >Date: ____________________ 
>________________________________________ > >Signa 
>ture > >________________________________________  
> > >Printed 
>Name > > > > > >--------------------------------- 
>--- > > > >Yahoo! Groups Links > > > ><*> To visit your group on the web,





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