[Nfbc-info] ADA Coordinator Wanted for Transit Company Near SanDiego
ckrugman at sbcglobal.net
ckrugman at sbcglobal.net
Mon Apr 19 11:07:06 UTC 2010
Actually, that doesn't worry me. The issue is more whether I have the
relevant experience in dealing with issues of public transit.
Chuck
----- Original Message -----
From: "Jim Barbour" <jbar at barcore.com>
To: "NFB of California List" <nfbc-info at nfbnet.org>
Sent: Thursday, April 15, 2010 7:30 AM
Subject: Re: [Nfbc-info] ADA Coordinator Wanted for Transit Company Near
SanDiego
> If that was the only thing about the job description that worries you,
> I'd apply anyway. You might need to negotiate a bit of task sharing,
> or funding for cabs, etc. depending on why that requirement is there.
>
> Good Luck!
>
> Jim
>
> On Thu, Apr 15, 2010 at 01:41:42AM -0700, ckrugman at sbcglobal.net wrote:
>> in reading the job description blind people are ruled out as they
>> require the ability to operate a motor vehicle and the possession of
>> a valid Class C drivers license for the past five years. Otherwise,
>> its tempting with my socialwork and legal background.
>> Chuck
>> ----- Original Message ----- From: "Fred's Web"
>> <regenerative at earthlink.net>
>> To: "NFB of California List" <nfbc-info at nfbnet.org>
>> Sent: Wednesday, April 14, 2010 12:35 PM
>> Subject: [Nfbc-info] ADA Coordinator Wanted for Transit Company Near
>> SanDiego
>>
>>
>> >
>> > Hello,
>> >
>> > The North County Transit District is looking for a replacement
>> >for their ADA coordinator. The position also has many other
>> >duties, and is a lot of responsibility. You probably get a free
>> >transit pass, though!
>> >Hahaha! HEE Hee! HoHo!
>> >
>> >I would love to see a blind person in this job. Any takers?
>> >Visit the careers link off the following web site:
>> >http://www.gonctd.com
>> >
>> >More info below,
>> >Fred
>> >
>> >--- ---
>> >
>> >ManagerServiceQualityAccessibility[1].pdf
>> >
>> >table with 3 columns and 1 rows
>> >NORTH COUNTY
>> >TRANSIT DISTRICT
>> >Job Hotline: 760-599-8387
>> >Toll Free: 888-783-6283
>> >26
>> >810 Mission Avenue Oceanside, CA 92054
>> >(760) 967-2828
>> >www.gonctd.com
>> >recruitmet at nctd.org
>> >n
>> >table end
>> >
>> >EMPLOYMENT OPPORTUNITY
>> >NCTD is an equal opportunity employer
>> >
>> >table with 2 columns and 3 rows
>> >MANAGER OF SERVICE QUALITY & ACCESSIBILITY
>> >OPEN UNTIL FILLED
>> >Salary: $67,808 – $105,002 yearly
>> >Initial Posting: Tuesday, April 13, 2010
>> >nternal/External Recruitment #10 04 0006
>> >Initial Screening: Tuesday April 27, 2010
>> >table end
>> >
>> >I
>> >DEFINITION
>> >The Manager of Service Quality and Accessibility is responsible
>> >for direct management of the
>> >ADA and Customer Service Departments, with multiple site
>> >operations. This would include any
>> >activities related to the accessibility and service quality of all
>> >NCTD transit services, facilities
>> >and programs, as well as development, implementation and
>> >monitoring of the LIFT paratransit
>> >service, the ADA Certification contract, Mobility/Travel Training
>> >Program, Community
>> >Accessibility and Coordinated Transportation Programs.
>> >Distinguishing Characteristics
>> >This position is characterized by its responsibility to develop
>> >programs, policies and procedures
>> >that ensure accessibility and high quality service to NCTD
>> >customers. This position requires
>> >advanced knowledge of paratransit service planning, accessibility
>> >issues in the community, and
>> >customer service practices. The Manager of Service Quality and
>> >Accessibility is responsible for
>> >guiding the preparation of accessibility projects for NCTD and
>> >their coordination with other
>> >agencies, public and private.
>> >This position is distinguished by specialized analysis and
>> >independent judgment exercised in
>> >administering the ADA program. This position includes oversight of
>> >contracts; knowledge of
>> >local, State and Federal laws and regulations relating to
>> >accessibility; and the responsibility to
>> >design, implement and monitor District policies and procedures
>> >relating to same.
>> >Supervision Received and Exercised
>> >The Manager of Service Quality and Accessibility provides direct
>> >supervision of NCTD’s
>> >Mobility/Travel Training, Accessible Services and Customer Service
>> >staff; manages NCTD’s
>> >ADA paratransit service contract and paratransit eligibility
>> >certification contract. This position
>> >also supervises work of consultants and provides general oversight
>> >of projects throughout the
>> >District to ensure accessibility and service quality. This
>> >position receives general supervision
>> >from the Director of Service Planning.
>> >Working Conditions
>> >Duties will be performed primarily in an office environment, with
>> >some time also spent in the
>> >field. Requires travel between District locations, field sites,
>> >and external agencies. Business
>> >travel and attendance at evening meetings will be required as necessary.
>> >EXAMPLES OF DUTIES
>> >Essential Functions
>> >Develops and manages Accessible Services programs and Service
>> >Quality programs. Monitors
>> >District and contractor compliance with local, State and Federal
>> >laws and regulations relating to
>> >the ADA and other accessibility regulations; works in close
>> >coordination with regulatory
>> >agencies to assure ongoing NCTD awareness and familiarity with all
>> >regulatory issues;
>> >evaluates and makes determinations of accessibility complaints;
>> >develops policies and
>> >procedures regarding accessibility; coordinates disability
>> >awareness training and other related
>> >programs. Manages specialized contracts such as ADA paratransit
>> >service and paratransit
>> >eligibility certification. Develops project and/or service
>> >contract specifications; manages capital
>> >and operating projects, including collaborations with other
>> >agencies; collection, analysis, and
>> >presentation of data using qualitative and quantitative
>> >approaches; produces and maintains
>> >monthly, quarterly, and annual performance reports; interprets and
>> >applies the terms of
>> >contracts and agreements.
>> >Duties may include, but are not limited to the following:
>> >Planning Responsibilities
>> >list of 5 items
>> >
>> >Plans and manages NCTD’s Paratransit, ADA, Accessibility and
>> >Service Quality programs.
>> >
>> >Prepares and manages operating and capital budgets.
>> >
>> >Develops discretionary funding grant applications for
>> >accessibility programs.
>> >
>> >Develops technical specifications for capital and operating projects.
>> >
>> >Analyzes service policies and procedures; makes recommendations to
>> >effect service quality.
>> >list end
>> >Compliance/Oversight Responsibilities
>> >list of 9 items
>> >
>> >Maintains current information on local, State and Federal
>> >accessibility laws.
>> >
>> >Manages paratransit service and paratransit certification contracts.
>> >
>> >Develops, implements and monitors processes to provide for the
>> >prompt and equitable
>> >resolution of Title II and Title VI complaints.
>> >
>> >Ensures that NCTD facilities, programs and services are in
>> >compliance with Federal and
>> >State accessibility codes and guidelines; develops policies/
>> >procedures for same.
>> >
>> >Works collaboratively with other agencies to resolve accessibility
>> >issues.
>> >
>> >Facilitates ADA Compliance Committee and ADA Review Group to
>> >identify accessibility
>> >issues and formulate recommendations for solutions.
>> >
>> >Provides direction to NCTD staff, and other agencies, in
>> >development and implementation of
>> >accessibility or coordination projects.
>> >
>> >Provides interpretation and advice on accessibility laws and
>> >regulations.
>> >
>> >Serves as District liaison to Federal, State and local agencies on
>> >matters relating to
>> >compliance with ADA, Title VI and other accessibility laws and
>> >regulations.
>> >list end
>> >Customer Service Responsibilities
>> >list of 4 items
>> >
>> >Monitors the performance of Customer Service Assistants to ensure
>> >proper work flow,
>> >scheduling of tasks, and completion of duties, including pass
>> >outlet program; sale of fare
>> >media to the public; disabled photo I.D. program; distribution of
>> >U.S. and interoffice mail.
>> >
>> >Develops and implements policies and procedures to resolve
>> >customer complaints and
>> >ensure appropriate verbal, written or e-mail responses.
>> >
>> >Develops/oversees complaint tracking process to ensure provision
>> >of quality transit services.
>> >
>> >Conducts performance appraisals and disciplinary actions according
>> >to District procedures.
>> >list end
>> >QUALIFICATIONS
>> >General Requirements
>> >Must be able to design, develop, write, implement and evaluate new
>> >and existing programs.
>> >Must be able to establish and maintain effective working
>> >relationships with other departments
>> >and outside agencies. Ability to: prioritize tasks and work under
>> >pressure; analyze data and
>> >prepare comprehensive written reports; respond to ambiguous and
>> >uncertain situations; deal
>> >with a variety of interpersonal styles and personalities
>> >Knowledge and Abilities
>> >Knowledge of: Federal and State laws and regulations relating to
>> >ADA and other accessibility
>> >regulations; reporting requirements dealing with persons with
>> >disabilities; principles, techniques
>> >and methods of developing services and programs designed for
>> >people with disabilities;
>> >statistical research methods and techniques; principles of
>> >contract administration; paratransit
>> >operations; reasonable accommodations and accessibility review;
>> >customer service techniques.
>> >Ability to: Research and analyze data. Identify needs and courses
>> >of action, and recommend
>> >appropriate related action; monitor contracts and agreements;
>> >apply NCTD policies and
>> >regulations; address public and conduct meetings; communicate
>> >effectively, verbally and in
>> >writing; plan and facilitate meetings/workshops; prepare clear and
>> >concise reports; delegate
>> >responsibilities to appropriate personnel and/or contractors;
>> >supervise the work of others.
>> >Physical Requirements
>> >The physical demands described here are representative of those
>> >that must be met by an
>> >employee to successfully perform the essential functions of this
>> >job. Reasonable
>> >accommodations may be made to enable individuals with disabilities
>> >to perform the essential
>> >functions.
>> >Ability to perform functions at a computer terminal, monitor and
>> >telephone; ability to remain
>> >seated for extended periods of time; ability to travel between
>> >District locations and other
>> >destinations, work with hazardous conditions and negotiate a
>> >variety of different terrain.
>> >Ability to walk, climb, balance, bend, carry, push, reach, sit,
>> >stand, stoop, twist, kneel, finger,
>> >grasp, feel, talk, hear, and see and perform repetitive motions.
>> >Ability to use the phone and
>> >computer for extended periods; manual dexterity to complete
>> >clerical type functions, work with
>> >office equipment, and daily lifting of equipment up to 25 pounds
>> >is required. Must be able to
>> >operate motor vehicle.
>> >Experience/Education/Certificates/License
>> >Combination of experience and education that would likely produce
>> >the requisite knowledge,
>> >skills, and abilities required to perform the duties of Manager of
>> >Service Quality and
>> >Accessibility, such as: Bachelor’s degree from an accredited
>> >college or university; relevant,
>> >comprehensive coursework in transit/paratransit management; five
>> >years management
>> >experience; three years customer service experience, including two
>> >with the disabled
>> >community. Applicable comprehensive coursework and/or training in
>> >Title II of the ADA,
>> >including Subtitle B, recommended. Must possess a valid California
>> >driver's license.
>> >Machines / Tools / Equipment
>> >list of 5 items
>> >•
>> >Possession of and the ability to maintain a California driver’s
>> >license, Class C, and a
>> >satisfactory driving record for the last five years.
>> >•
>> >Ability to operate a District vehicle.
>> >•
>> >Ability to operate a personal computer and Microsoft Office Suite
>> >programs.
>> >•
>> >Ability to operate standard office equipment, including a fax and
>> >scanner machine,
>> >copy machine, and telephone.
>> >•
>> >Ability to carry and operate a Blackberry on-call device.
>> >list end
>> >EVALUATION OF APPLICATIONS:
>> >All applicants must submit a complete and signed NCTD application.
>> >Resumes will not be
>> >accepted in lieu of a completed NCTD employment application form.
>> >Please fill out the
>> >application carefully and thoroughly. List relevant work
>> >experience/ duties (including current job)
>> >in order to document training, education and experience. Omission
>> >of required information may
>> >remove applicant from consideration. All qualified applicants will
>> >be notified of the date, time
>> >and place of examination. A job offer is contingent upon the
>> >successful completion of a pre-
>> >employment drug screen and background check.
>> >For individuals with disabilities, we will provide assistive
>> >services. To obtain
>> >such services or copies of documents in an alternate format,
>> >please call or write,
>> >a minimum of 10 working days prior to the event, to request these needed
>> >reasonable modifications. We will make every attempt to
>> >accommodate requests
>> >that do not give 10 days notice. Please contact:
>> >North County Transit District
>> >Attn: Customer Services Supervisor
>> >810 Mission Ave.
>> >Oceanside, CA 92054
>> >(760) 966-6503
>> >Persons with hearing impairment please use the California Relay
>> >Service (CRS):
>> >800-735-2929 using TTY; 800-735-2922 using voice; 800-855-3000 Spanish
>> >CRS Customer Service: 800-735-0373; 800-735-0193 TTY
>> >1791
>> >NOTICE AND DISCLOSURE
>> >Please be advised that North County Transit District may obtain
>> >investigative reports about you
>> >in connection with your application for employment and/or at any
>> >time during your employment
>> >with North County Transit District if you are hired or if you are
>> >a current employee, for
>> >employment purposes including, but not limited to, reassignment,
>> >promotion, retention, and
>> >rehiring.
>> >Such investigative reports may include information concerning your
>> >creditworthiness, credit
>> >standing, credit capacity, character, general reputation, personal
>> >characteristics, and/or mode of
>> >living. This information may be obtained from personal interviews
>> >with your professional and
>> >personal acquaintances. If an investigative consumer report is
>> >requested from an outside
>> >agency, or compiled in-house by North County Transit District, you
>> >will receive a statement of
>> >the nature and scope of the investigation and a copy of the report
>> >once it is compiled and
>> >received. Examples of investigative reports may include, but are
>> >not limited to, criminal
>> >background reports, motor vehicle driving records, credit
>> >histories, reference checks, verification
>> >of education or past employment, and investigations into theft,
>> >fraud, harassment and workplace
>> >violence.
>> >Your signature below acknowledges that you have read and
>> >understand the above disclosure.
>> >Date: ____________________ ________________________________________
>> >Signature
>> >________________________________________
>> >Printed Name
>> >
>> >
>> >------------------------------------
>> >
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