[Nfbc-info] free 411 services

[Lauren Merryfield]

Hi,
I don't know if I can help but I can certainly empathize about the free 411 not working. It only gives you certain choices and when it doesn't understand you, it just gives wrong answers, with no option to be transferred to a human. I don't like it at all. 

The  555-1212 might work. (I wonder what the mpa stands for). Dialing an area code plus 555-1212 can be useful. Also 800-555-1212 works some for toll free numbers. However, they are limited to the numbers they have in their system. And, once again, I don't think they have a human alternative. They need to hire blind guys to respond to 411s.
Thanks
Lauren

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-----Original Message-----
From: Nfbc-info [mailto:nfbc-info-bounces at nfbnet.org] On Behalf Of Rob Kaiser via Nfbc-info
Sent: Wednesday, January 28, 2015 5:18 PM
To: Undisclosed-Recipient:;
Subject: [Nfbc-info] free 411 services

Hello all: I have a situation that I hope someone can shed some light on: I have a new phone which is Verizon prepay. In the past, I have been able to get free 411 service from Verizon. When I called Verizon today, I was told both by a customer service rep and a floor supervisor that Verizon doesn’t have free 411. 

I know about 800 free411 (800c7cc411) but the automated system doesn’t work. I can also use google here at home, but when I’m out, it would be nice to be able to use a free service. The manager at Verizon told me about mpa 555-1212 (672-555-1212) but I don’t know if it works. Has anyone used this. 

If Verizon has eliminated free 411 service, this is another thorn in the side of Verizon. Two to three months ago, Verizon closed some call centers including the center in Irvine. The irvine call center had about 15 or 16 blind workers all I’m sure weren’t able to relocate to another call center back east. 

If you can help me on the 411 situation, I would appreciate it. 

Thanks. 


Rob Kaiser 
email;
rcubfank at sbcglobal.net
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