[Nfbc-info] Lyft Investigation

[Tim Elder]

Hello California,

We are investigating the practices of the popular Lyft ridesharing service
to determine what issues, if any, blind persons are encountering with the
service.  Please review the posted notice here and let us know if you have
had any problems accessing the service.  As with Uber, some blind passengers
are reporting problems with drivers turning them away because of service
animals.  

I stress that ridesharing can be a wonderful opportunity for blind people.
The goal of these efforts is always to promote equal access so that all
blind people can realize the benefits of these TNC services.  We need to
hear from you if there are problems to be addressed.
 

To:    	People with Disabilities Who Have Used or Tried to Use Lyft

From: 	Disability Rights Advocates ("DRA"), Rosen Bien Galvan & Grunfeld,
and Timothy Elder of TRE Legal Practice

We are investigating complaints from persons with disabilities who have been
denied transportation services by drivers for Lyft, Inc. ("Lyft") in the San
Francisco Bay Area or other major urban centers.

We would greatly appreciate speaking with you about your experiences
concerning Lyft if:

*	You are legally blind, you use a guide dog, and you believe that you
have been denied a ride by one or more Lyft drivers because of the presence
of your guide dog.

*	You use a manual wheelchair to travel and you believe that you have
been denied a ride by one or more Lyft drivers because of your wheelchair.



To share your experiences, please contact:

(510) 665-8644
lyftinvestigation at dralegal.org


All communications will be kept confidential.

  
 
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