[Nfbc-info] A question about calling companies that use a dialin system

[Lauren Merryfield]

Hi,
Using my iPhone, sometimes I have trouble getting a phone number or other
long number typed in before the voice prompt speaks again and it is too
late.  After a couple attempts, the automated voice hangs up. What I usually
do is that I have two phones. I have my iPhone and a flip phone. I use the
flip phone when I know I am going to have to type in numbers quickly. That
phone has buttons so it is easier for me. I wonder if that would work for
you. 
Thanks,
Lauren

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-----Original Message-----
From: NFBC-Info [mailto:nfbc-info-bounces at nfbnet.org] On Behalf Of Portia
Mason via NFBC-Info
Sent: Monday, August 1, 2016 9:51 AM
To: 'NFB of California List' <nfbc-info at nfbnet.org>
Cc: Portia Mason <knitangelpm at yahoo.com>
Subject: [Nfbc-info] A question about calling companies that use a dialin
system

Today for example I had to call my prepaid card for some information.

I needed to put in my card number but it would not allow me enough time to
finish inputting my information.

Is there a way to bring this to a Legislator to fix the problem?

I figure I would ask this as there are several of these companies and not
only credit card companies but even my company I have my cellular service
with. You have to do things by voice which irritates me.

I am raising this as I know many of you probably deal with this as well.

Plus, when you call sometimes the voice quality of talking to a rep is not
good.

I am deaf blind and no matter how loud I put my phone, I still sometimes
can't hear.

So, both of these should be addressed.

If I am in the wrong, plese let me know.

Thank you!

 

Portia

Pico Rivera, CA

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