[Nfbc-info] Initiating discussion about unlawful discrimination by Uber drivers

[Charles Krugman]

This is one of the problems with the lack of regulation of Uber and similar 
companies that don't adequately train and monitor their personnel. I for one 
don't feel comfortable using Uber for many reasons and continue to use 
regular taxi or other public transit when I need to.  While people might 
save money using the company their business principles leave much to be 
desired. The mass murder suspect in Kalamazoo Michigan was driving for Uber 
at the time he was preparing to commit his murders and reported posts state 
that he was driving and acting in a very reckless manner while carrying 
fares. I realize this doesn't answer your question but when you deal with 
such a loosely structured organization that really doesn't take adequate 
responsibility for its actions this is what you get and you may not get an 
adequate resolution until the company is sued and it costs them money 
because of their irresponsibility.
Chuck

-----Original Message----- 
From: Lisa Irving via Nfbc-info
Sent: Wednesday, February 17, 2016 4:34 PM
To: NFB LIST SERVE
Cc: Lisa Irving
Subject: [Nfbc-info] Initiating discussion about unlawful discrimination 
byUber drivers



Sent from my iPhone hello,

I would like to initiate a discussion about ongoing unlawful discrimination 
by Huber drivers.  To begin with I would like to applaud the effort's of the 
national Federation of the blind for continuing its diligent work to resolve 
this issue. Next I would like to hear how you are handling acts of 
discrimination by Uber drivers. Here is what I have done. I have tried to 
reason with drivers I have sent letters to Uber support I have even texted 
the driver and of course I have forwarded my emails to the NF be as of last 
Wednesday I documented my ninth complaint to the goober support team. Yes, 
it gets worse. Last Friday I was denied ride service three times yes three 
times. I was charged a cancellation fee for one of the rides I have filed a 
complaint with Uber support as well as my credit card company. It is more 
about the principal then the money. I am not sure what else to do on my end. 
Yes, my guy dog is well groomed and well behaved I am well mannered and well 
dressed and make it a point to contact the driver to ask him to look for me 
because I am visually impaired. Based on my experience the acts of unlawful 
discrimination are increasing. I feel frustrated I am tired of missing 
appointments or getting to the bank after it closes. Please share your 
thoughts and any solutions you have found to decrease or illuminate acts of 
discrimination.

Thoughtfully yours,
Lisa Irving
By the way I sincerely apologize for some of the odd wording in this 
message. I am using the not so reliable dictate feature on my phone

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