[Nfbc-info] Looking for information on the Chegg Online Tutoring Platform and accessibility: writing because offices are based in Bay Area

Thu Oct 6 19:04:04 UTC 2016

Clark.

I still haven't received any answers to my question regarding Chegg. There
is an orientation Webinar scheduled
 For tomorrow for new tutors that I registered for. Since the company is
publicly traded and has hundreds of employees world-wide and the phone
numbers online are for customer service only, tracking down the appropriate
decision maker was a bit more complicated than just looking for a phone
number online. However, I believe I might have a contact person to call if I
don't get the info I need by tomorrow. 

Thanks for responding.

Chris
-----Original Message-----
From: NFBC-Info [mailto:nfbc-info-bounces at nfbnet.org] On Behalf Of Clark,
Ted A at DOT via NFBC-Info
Sent: Thursday, October 06, 2016 2:27 PM
To: NFB of California List
Cc: Clark, Ted A at DOT
Subject: Re: [Nfbc-info] Looking for information on the Chegg Online
Tutoring Platform and accessibility: writing because offices are based in
Bay Area

Good morning Christopher

I am not sure if you've got an answer to your question yet regarding chegg
online tutoring platform.

If you look them up on the Internet you should be able to get a phone number
for the company. I would call them and ask who to speak with. Also you might
be able to find a listing of the officers for the company'. You want to find
out who the I T's officer is. And then contact them and they should be able
to answer all your questions.

-----Original Message-----
From: NFBC-Info [mailto:nfbc-info-bounces at nfbnet.org] On Behalf Of
Christopher Sabine, ONH Consulting via NFBC-Info
Sent: Sunday, October 02, 2016 7:11 AM
To: 'NFB of California List' <nfbc-info at nfbnet.org>
Cc: Christopher Sabine, ONH Consulting <info at onhconsulting.com>
Subject: Re: [Nfbc-info] Looking for information on the Chegg Online
Tutoring Platform and accessibility: writing because offices are based in
Bay Area

Marianne. I'll call them first thing tomorrow. 

Thanks for the lead.

Chris

-----Original Message-----
From: NFBC-Info [mailto:nfbc-info-bounces at nfbnet.org] On Behalf Of Marianne
- Haas via NFBC-Info
Sent: Saturday, October 01, 2016 10:33 PM
To: 'NFB of California List'
Cc: Marianne - Haas
Subject: Re: [Nfbc-info] Looking for information on the Chegg Online
Tutoring Platform and accessibility: writing because offices are based in
Bay Area

Hi Christopher,	
There is an adaptive Technology company called Access Ingenuity in this
area.  You may check with them:
(707) 579-4380
I think that is the number.

Marianne

-----Original Message-----
From: NFBC-Info [mailto:nfbc-info-bounces at nfbnet.org] On Behalf Of
Christopher Sabine, ONH Consulting via NFBC-Info
Sent: Saturday, October 01, 2016 6:17 PM
To: 'NFB of California List'
Cc: Christopher Sabine, ONH Consulting
Subject: Re: [Nfbc-info] Looking for information on the Chegg Online
Tutoring Platform and accessibility: writing because offices are based in
Bay Area

Unfortunately, I do not. Just my local agency for the blind which would not
be able to work with me in my case unless I go through the vocational
rehabilitation process. Even with that, the access technology specialist at
my agency and I could determine that the online platform is completely
inaccessible. I was able to complete the online application, but this took
some real effort and trial and error as the platform appears to be
Dhtml-based. What I'm looking for is either information about who
specifically to contact at Chegg who would be responsible for making their
platform accessible or whether or not a blindness-organization would have
reached out to them regarding same. If the latter, I'm thinking the
organization would either be one of the three NFB chapters physically
located near their headquarters, the local ACB chapters in the area, either
organization's state affiliate or possibly SF Lighthouse. I've already sent
the president of the Bay Area, East Bay and SF Chapters separate emails
earlier this afternoon.

Thanks for your response.

Chris

-----Original Message-----
From: NFBC-Info [mailto:nfbc-info-bounces at nfbnet.org] On Behalf Of Marianne
- Haas via NFBC-Info
Sent: Saturday, October 01, 2016 3:06 PM
To: 'NFB of California List'
Cc: Marianne - Haas
Subject: Re: [Nfbc-info] Looking for information on the Chegg Online
Tutoring Platform and accessibility: writing because offices are based in
Bay Area

Hi Christopher,
My name is Marianne.  I just went on the tutoring website and tried to
download the demo tutoring lesson.  I had difficulties with Jaws to reach
that.  Do you have any friends who work for adaptive technology companies.
If yes, they may be able to be of help to you, more than I can.

Best Regards,

Marianne
advocate at earthlink.net

P.S. You can email me privately, so that we can exchange phone numbers and
keep talking on accessibility.

-----Original Message-----
From: NFBC-Info [mailto:nfbc-info-bounces at nfbnet.org] On Behalf Of
Christopher Sabine, ONH Consulting via NFBC-Info
Sent: Saturday, October 01, 2016 11:27 AM
To: nfbc-info at nfbnet.org
Cc: Christopher Sabine, ONH Consulting
Subject: [Nfbc-info] Looking for information on the Chegg Online Tutoring
Platform and accessibility: writing because offices are based in Bay Area

Hello all.

My name is Christopher Sabine, and I am a Federationist and Secretary of the
Cincinnati Chapter in Ohio. I'm writing today because I have accepted a
position as a tutor for the Chegg Corporation. Chegg provides online
tutoring and textbook rentals to secondary and post-secondary students. I
need to know if the online platform Chegg uses is accessible to screen
reader users on a Windows-based PC.

So far, I've posted to my local and state affiliates as well as the National
Organization of Blind Educators Division list and received no response. I
also spoke with Clara from the National Braille & Technology Center on
Thursday. Not surprisingly, no one there has heard of Chegg and its
services. 

I'm posting to your affiliate list because Chegg is based in Santa Clara, so
it's possible the company might have done some outreach to the State
Affiliate or the three Chapters that could serve Blind Employees-the Bay
Area, East Bay or San Francisco Chapters-might have dealt with them
directly. I'll be emailing the presidents of these three chapters
individually. I've also tried to contact Chegg's support community by email,
but again, not surprisingly, no results.

Any information about how to contact this company and / or any outreach it
might have done with either the Federation or another blindness organization
in CA would be greatly appreciated. I'm really looking forward to this
opportunity and hope I don't have to miss out on some extra income because
of accessibility issues.

Very Best Regards,

Chris

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