[NFBC-Info] Guide dog access issue at retail store in San Diego

[Michael Forzano]

I filed it online. As part of the process I had to choose an intake
appointment and April was the first available. Maybe it would be worth
calling to explain my situation?

The police were called while I was in the shop but they apparently stated
they could not arrive for 2 hours so I ended up leaving. I'm no longer in
San Diego but maybe it's worth a try to put in a call to them.

If anyone has leads on reliable reporters in the San Diego area, please
pass them along.

-Mike

On Wed, Dec 21, 2022 at 12:14 PM <tim at timeldermusic.com> wrote:

> Did you file the complaint using the online system, CCRS, the telephone, or
> the mailing option?  I've heard horror stories about how EEOC and DFEH are
> running inappropriately slow right now.
>
>
> -----Original Message-----
> From: NFBC-Info <nfbc-info-bounces at nfbnet.org> On Behalf Of Michael
> Forzano
> via NFBC-Info
> Sent: Tuesday, December 20, 2022 5:30 PM
> To: nfbc-info at nfbnet.org
> Cc: Michael Forzano <michaeldforzano at gmail.com>
> Subject: [NFBC-Info] Guide dog access issue at retail store in San Diego
>
> Hi All,
>
> I don't live in California but wanted to reach out here as I unfortunately
> experienced an access issue while visiting San Diego with my guide dog. I
> attempted to enter Golden State Greens, a state licensed marijuana
> dispensary, but was told that service animals were only allowed at the pick
> up counter. I had not purchased anything online and desired to enter the
> main show room and browse the products like any other customer. I was
> ultimately refused service after attempting to advocate for myself with
> multiple employees. This is apparently a long-standing policy at this shop,
> and they even have signage posted stating the policy. I have video evidence
> of one of the employees defending her right to refuse me entry with my
> service animal as completely legal.
>
> I have already filed a complaint with the California Civil Rights
> Department. Unfortunately, they have no intake appointments available until
> April. Does anyone have suggestions of anything else I could be doing to
> speed up the process to hold this business accountable for their egregious
> ADA violation?
>
> Thanks,
> Mike
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