[NFBC-Info] Guide dog access issue at retail store in San Diego

[tim at timeldermusic.com]

Did you file the complaint using the online system, CCRS, the telephone, or
the mailing option?  I've heard horror stories about how EEOC and DFEH are
running inappropriately slow right now.  


-----Original Message-----
From: NFBC-Info <nfbc-info-bounces at nfbnet.org> On Behalf Of Michael Forzano
via NFBC-Info
Sent: Tuesday, December 20, 2022 5:30 PM
To: nfbc-info at nfbnet.org
Cc: Michael Forzano <michaeldforzano at gmail.com>
Subject: [NFBC-Info] Guide dog access issue at retail store in San Diego

Hi All,

I don't live in California but wanted to reach out here as I unfortunately
experienced an access issue while visiting San Diego with my guide dog. I
attempted to enter Golden State Greens, a state licensed marijuana
dispensary, but was told that service animals were only allowed at the pick
up counter. I had not purchased anything online and desired to enter the
main show room and browse the products like any other customer. I was
ultimately refused service after attempting to advocate for myself with
multiple employees. This is apparently a long-standing policy at this shop,
and they even have signage posted stating the policy. I have video evidence
of one of the employees defending her right to refuse me entry with my
service animal as completely legal.

I have already filed a complaint with the California Civil Rights
Department. Unfortunately, they have no intake appointments available until
April. Does anyone have suggestions of anything else I could be doing to
speed up the process to hold this business accountable for their egregious
ADA violation?

Thanks,
Mike
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