[NFBC-Info] Guide dog access issue at retail store in San Diego

[Jonathan Lyens]

You can try the City of San Diego. I’ve had mixed results with these offices in other cities, but could be good to turn this stone over while you wait for the state.

https://www.sandiego.gov/adacompliance


Sent from Jonathan's iPhone

On Dec 21, 2022, at 6:35 PM, tina.thomas90044--- via NFBC-Info <nfbc-info at nfbnet.org> wrote:

My suggestion would be to have a person with a Dog Guide visit this
establishment and at another time have a person with a White Cane visit the
same establishment and both persons send  their findings to The NFB
California affiliate President Mr. T. Elder.
Tina


-----Original Message-----
From: NFBC-Info <nfbc-info-bounces at nfbnet.org> On Behalf Of Michael Forzano
via NFBC-Info
Sent: Wednesday, December 21, 2022 9:57 AM
To: tim at timeldermusic.com
Cc: Michael Forzano <michaeldforzano at gmail.com>; NFB of California List
<nfbc-info at nfbnet.org>
Subject: Re: [NFBC-Info] Guide dog access issue at retail store in San Diego

I filed it online. As part of the process I had to choose an intake
appointment and April was the first available. Maybe it would be worth
calling to explain my situation?

The police were called while I was in the shop but they apparently stated
they could not arrive for 2 hours so I ended up leaving. I'm no longer in
San Diego but maybe it's worth a try to put in a call to them.

If anyone has leads on reliable reporters in the San Diego area, please pass
them along.

-Mike

On Wed, Dec 21, 2022 at 12:14 PM <tim at timeldermusic.com> wrote:

Did you file the complaint using the online system, CCRS, the
telephone, or the mailing option?  I've heard horror stories about how
EEOC and DFEH are running inappropriately slow right now.


-----Original Message-----
From: NFBC-Info <nfbc-info-bounces at nfbnet.org> On Behalf Of Michael
Forzano via NFBC-Info
Sent: Tuesday, December 20, 2022 5:30 PM
To: nfbc-info at nfbnet.org
Cc: Michael Forzano <michaeldforzano at gmail.com>
Subject: [NFBC-Info] Guide dog access issue at retail store in San
Diego

Hi All,

I don't live in California but wanted to reach out here as I
unfortunately experienced an access issue while visiting San Diego
with my guide dog. I attempted to enter Golden State Greens, a state
licensed marijuana dispensary, but was told that service animals were
only allowed at the pick up counter. I had not purchased anything
online and desired to enter the main show room and browse the products
like any other customer. I was ultimately refused service after
attempting to advocate for myself with multiple employees. This is
apparently a long-standing policy at this shop, and they even have
signage posted stating the policy. I have video evidence of one of the
employees defending her right to refuse me entry with my service animal as
completely legal.

I have already filed a complaint with the California Civil Rights
Department. Unfortunately, they have no intake appointments available
until April. Does anyone have suggestions of anything else I could be
doing to speed up the process to hold this business accountable for
their egregious ADA violation?

Thanks,
Mike
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