[nfbcs] ID#9 error with ZoomText 9 AppReader and IE-8

[Kelly Ford]

Hello,

This issue requires ZT version 9.18.0.665 or newer to be fixed.  It is the result of some changes in IE8.

Kelly

-----Original Message-----
From: Kelly Ford 
Sent: Monday, May 11, 2009 3:09 PM
To: NFBnet NFBCS Mailing List
Subject: RE: [nfbcs] ID#9 error with ZoomText 9 AppReader and IE-8

Let me check the exact version where this was supposed to be fixed.  I'll do my best to get back to you tomorrow.



-----Original Message-----
From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of pajohns1 at vt.edu
Sent: Monday, May 11, 2009 2:34 PM
To: NFBnet NFBCS Mailing List
Subject: Re: [nfbcs] ID#9 error with ZoomText 9 AppReader and IE-8

Kelly,

        I am running 9.04.0.28 according to my <About> screen, and 
apparently don't qualify for anymore updates w/o purchasing an upgrade.

Patrick

----- Original Message ----- 
From: "Kelly Ford" <kford at windows.microsoft.com>
To: "NFBnet NFBCS Mailing List" <nfbcs at nfbnet.org>
Sent: Monday, May 11, 2009 5:19 PM
Subject: Re: [nfbcs] ID#9 error with ZoomText 9 AppReader and IE-8


> Hi,
>
> Do you have the latest update to ZT9?  It was my understanding that AI 
> Squared had resolved this issue with the most current ZT 9 update.
>
> Kelly
>
>
>
> -----Original Message-----
> From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On Behalf 
> Of pajohns1 at vt.edu
> Sent: Monday, May 11, 2009 12:32 PM
> To: NFBnet NFBCS Mailing List
> Subject: [nfbcs] ID#9 error with ZoomText 9 AppReader and IE-8
>
> Group,
>
>        Is anyone else getting an ID#9 error, unable to locate active 
> window, please click on active window and reset AppReader" error message 
> when trying to read a web page in Internet Explorer 8 using ZoomText 9? 
> Over the weekend my Windows XP machine decided it was time to upgrade from 
> IE 7 to IE 8, I chose the standard setup, nothing special (except for not 
> electing to participate in user feedback).  I did the usual restart and 
> all.  The AppReader works fine in Outlook Express and Word docs, just not 
> with any web pages.  I've sent AI Squared a trouble ticket, but haven't 
> heard a response, I can't search the web-based knowledge bank, and ZT's 
> internal help section contains no references to the problem.  I even asked 
> someone to send Microsoft and e-mail about the problem, also with no 
> response.
>
>        Any ideas or suggestions would be most appriciated,
>
> Patrick
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