[nfbcs] Using the Remedy Product

[Steve Jacobson]

Gary,

I do occasionally use the Remedy client directly with Window-Eyes and I know of another person who uses it with JFW.  
I do not find it inaccessible, but maybe I am using a different version or for different purposes that could make a 
difference.  Some controls are not completely standard, and a few check boxes don't come through as labeled well and 
occasionally must be clicked on with a mouse.  Many controls work fine, though.  There is a prompt line that you can 
turn on that shows just above the status line that gives some information about the field that has focus and this also 
helps.  Unfortunately, I have never figured out a way to force this prompt bar to be on all the time, I have to turn it on 
each time through the "view" menu.  There are things about Remedy itself that you will learn that make it easier to use 
as well.  Sometimes filling in one field will cause others to populate and such.  I do find that at least with Window-Eyes 
that it is sometimes not real stable.  There are some radio check boxes that do not work correctly and encountering 
them and attempting to manipulate them with the keyboard seems to contribute to this instability.

In short, it isn't perfect, but I find that it is usable for me when filling out change requests, for example.

Best regards,

Steve Jacobson

On Mon, 18 Jan 2010 18:56:58 -0600, Gary Wunder wrote:

>Thanks for your note. Having some way is better than none at all.

>Warmly,

>Gary


>----- Original Message ----- 
>From: "Wm. Ritchhart " <william.ritchhart at sbcglobal.net>
>To: "'NFBnet NFBCS Mailing List'" <nfbcs at nfbnet.org>
>Sent: Sunday, January 17, 2010 7:02 PM
>Subject: Re: [nfbcs] Using the Remedy Product


>> Gary,
>>
>> We are using Remedy where I work.  We just changed to it in November.  The
>> desk top client is not useable in any way I could determine.  However I am
>> finding the web client useable.  It does require a lot, (and I mean a 
>> lot),
>> of switching back and forth between the virtual and jaws cursor.
>>
>>
>> Thanks, William
>> -----Original Message-----
>> From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On Behalf
>> Of Gary Wunder
>> Sent: Friday, January 15, 2010 2:03 PM
>> To: nfbcs
>> Subject: [nfbcs] Using the Remedy Product
>>
>> I will be changing jobs as of April 1, and instead of the home-grown 
>> system
>> that we have been using for entering and tracking problem tickets, my new
>> employer will be using a product called Remedy. If any of you have
>> experience with this product, would you contact me off list and give me a
>> heads up about it's accessibility please.
>>
>> Warmest regards, and happy weekend to all.
>>
>> I Gary
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