[nfbcs] Using the Remedy Product

[Gary Wunder]

Thanks. Are you using the web or desktop version?

Thanks friend.


----- Original Message ----- 
From: "Steve Jacobson" <steve.jacobson at visi.com>
To: "NFBnet NFBCS Mailing List" <nfbcs at nfbnet.org>
Sent: Monday, January 18, 2010 9:58 PM
Subject: Re: [nfbcs] Using the Remedy Product


> Gary,
>
> I do occasionally use the Remedy client directly with Window-Eyes and I 
> know of another person who uses it with JFW.
> I do not find it inaccessible, but maybe I am using a different version or 
> for different purposes that could make a
> difference.  Some controls are not completely standard, and a few check 
> boxes don't come through as labeled well and
> occasionally must be clicked on with a mouse.  Many controls work fine, 
> though.  There is a prompt line that you can
> turn on that shows just above the status line that gives some information 
> about the field that has focus and this also
> helps.  Unfortunately, I have never figured out a way to force this prompt 
> bar to be on all the time, I have to turn it on
> each time through the "view" menu.  There are things about Remedy itself 
> that you will learn that make it easier to use
> as well.  Sometimes filling in one field will cause others to populate and 
> such.  I do find that at least with Window-Eyes
> that it is sometimes not real stable.  There are some radio check boxes 
> that do not work correctly and encountering
> them and attempting to manipulate them with the keyboard seems to 
> contribute to this instability.
>
> In short, it isn't perfect, but I find that it is usable for me when 
> filling out change requests, for example.
>
> Best regards,
>
> Steve Jacobson
>
> On Mon, 18 Jan 2010 18:56:58 -0600, Gary Wunder wrote:
>
>>Thanks for your note. Having some way is better than none at all.
>
>>Warmly,
>
>>Gary
>
>
>>----- Original Message ----- 
>>From: "Wm. Ritchhart " <william.ritchhart at sbcglobal.net>
>>To: "'NFBnet NFBCS Mailing List'" <nfbcs at nfbnet.org>
>>Sent: Sunday, January 17, 2010 7:02 PM
>>Subject: Re: [nfbcs] Using the Remedy Product
>
>
>>> Gary,
>>>
>>> We are using Remedy where I work.  We just changed to it in November. 
>>> The
>>> desk top client is not useable in any way I could determine.  However I 
>>> am
>>> finding the web client useable.  It does require a lot, (and I mean a
>>> lot),
>>> of switching back and forth between the virtual and jaws cursor.
>>>
>>>
>>> Thanks, William
>>> -----Original Message-----
>>> From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On 
>>> Behalf
>>> Of Gary Wunder
>>> Sent: Friday, January 15, 2010 2:03 PM
>>> To: nfbcs
>>> Subject: [nfbcs] Using the Remedy Product
>>>
>>> I will be changing jobs as of April 1, and instead of the home-grown
>>> system
>>> that we have been using for entering and tracking problem tickets, my 
>>> new
>>> employer will be using a product called Remedy. If any of you have
>>> experience with this product, would you contact me off list and give me 
>>> a
>>> heads up about it's accessibility please.
>>>
>>> Warmest regards, and happy weekend to all.
>>>
>>> I Gary
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>
>
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