[nfbcs] Fwd: [Jobs] Urgent need to fill 3 positions in Rockville, MD

[Chris Westbrook]

I'm sure you are correct, I was just surprised.
On Sep 23, 2010, at 9:56 PM, David Andrews wrote:

> I know that Oracle has done a lot of accessibility work on its products, but I don't know about specific tools.
> 
> Dave
> 
> p.s.  Since this is "National Industries for the Blind, (NIB,) I would think they would  have checked into such a thing ore going to all this trouble, getting the contract etc.
> 
> DA
> 
> 
> At 04:27 PM 9/22/2010, you wrote:
>> I wouldn't qualify for this position anyway, but I thought oracle database tools were inaccessible.  Has this changed?
>> On Sep 22, 2010, at 4:55 PM, David Andrews wrote:
>> 
>> >
>> >>
>> >> National Industries for the Blind and the Columbia Lighthouse for the Blind are seeking three legally blind, experienced, highly-motivated Oracle Enterprise Help Desk service representatives to begin work on a contract in Rockville, MD in October 2010. Responsibilities will be to provide the following support on the contract:
>> >>   * Reviewing customer information via Oracle Financials I-Store, I-Receivables, and Applet-Based Oracle Forms
>> >>   * Helpdesk coverage occurs Monday - Friday 7am to 7 pm Eastern Time;
>> >>   * Responding to both telephone and email inquiries;
>> >>   * Tracking help desk tickets in the HP Service Center 6.1
>> >>   * Trouble shooting system issues.
>> >>
>> >> Required skills and experience:
>> >>   * Proficiency in Oracle software and enterprise help desk experience a must.
>> >>   * High School degree or GED equivalent required (Some college preferred)
>> >>   * Proficient with basic and advanced functionality of assistive technology, specifically JAWS and/or ZoomText
>> >>   * Must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands.
>> >>   * Must have excellent administrative skills.
>> >>   * Must have excellent written and verbal communication skills.
>> >>   * Must be willing to learn new methods of supporting end-users.
>> >>   * Must be punctual and reliable and can work independently
>> >>   * Proficient with data entry
>> >>   * Positive attitude with a pleasant and clear phone demeanor
>> >>   * Works well with team members and other departments
>> >>
>> >>
>> >> If you wish to be considered please send your resume and three professional references to Sarah Schraven at <mailto:sschraven at nib.org>sschraven at nib.org. Please be prepared to provide proof of legal blindness.
>> >>
>> >
> 
>                        David Andrews:  dandrews at visi.com
> Follow me on Twitter:  http://www.twitter.com/dandrews920
> 
> 
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