[nfbcs] Fwd: [Jobs] Urgent need to fill 3 positions in Rockville, MD

[David Andrews]

I know that Oracle has done a lot of accessibility work on its 
products, but I don't know about specific tools.

Dave

p.s.  Since this is "National Industries for the Blind, (NIB,) I 
would think they would  have checked into such a thing ore going to 
all this trouble, getting the contract etc.

DA


At 04:27 PM 9/22/2010, you wrote:
>I wouldn't qualify for this position anyway, but I thought oracle 
>database tools were inaccessible.  Has this changed?
>On Sep 22, 2010, at 4:55 PM, David Andrews wrote:
>
> >
> >>
> >> National Industries for the Blind and the Columbia Lighthouse 
> for the Blind are seeking three legally blind, experienced, 
> highly-motivated Oracle Enterprise Help Desk service 
> representatives to begin work on a contract in Rockville, MD in 
> October 2010. Responsibilities will be to provide the following 
> support on the contract:
> >>   * Reviewing customer information via Oracle Financials 
> I-Store, I-Receivables, and Applet-Based Oracle Forms
> >>   * Helpdesk coverage occurs Monday - Friday 7am to 7 pm Eastern Time;
> >>   * Responding to both telephone and email inquiries;
> >>   * Tracking help desk tickets in the HP Service Center 6.1
> >>   * Trouble shooting system issues.
> >>
> >> Required skills and experience:
> >>   * Proficiency in Oracle software and enterprise help desk 
> experience a must.
> >>   * High School degree or GED equivalent required (Some college preferred)
> >>   * Proficient with basic and advanced functionality of 
> assistive technology, specifically JAWS and/or ZoomText
> >>   * Must be able to work in a fast-paced environment with 
> demonstrated ability to juggle and prioritize multiple, competing 
> tasks and demands.
> >>   * Must have excellent administrative skills.
> >>   * Must have excellent written and verbal communication skills.
> >>   * Must be willing to learn new methods of supporting end-users.
> >>   * Must be punctual and reliable and can work independently
> >>   * Proficient with data entry
> >>   * Positive attitude with a pleasant and clear phone demeanor
> >>   * Works well with team members and other departments
> >>
> >>
> >> If you wish to be considered please send your resume and three 
> professional references to Sarah Schraven at 
> <mailto:sschraven at nib.org>sschraven at nib.org. Please be prepared to 
> provide proof of legal blindness.
> >>
> >

                         David Andrews:  dandrews at visi.com
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