[nfbcs] Freedom Scientific Technical Support Specialist Needed

[David Andrews]

>
>Posted on behalf of Freedom Scientific Technical 
>Support Director, Bryan Carver:
>
>Freedom Scientific Technical Support Specialist Needed
>
>Provides assistance to Freedom Scientific 
>dealers and customers via email and the 
>technical support telephone hotline. There are 
>full time position at the company facility, as 
>well as contract positions available. Shift 
>start and end times are assigned based on business needs and subject to change.
>
>Essential Duties and Responsibilities include the following:
>
>• Responds to telephone calls requesting technical support
>• Responds to email requests for tech support
>• Identifies, researches, and resolves technical 
>problems, referring more complex problems to a 
>supervisor or products escalation staff
>• Logs and tracks calls using trouble ticket database
>• Follows instructions and pre-established 
>guidelines to perform the functions of the job
>
>Technical Requirements Include but not limited to:
>
>• Experience using, configuring and troubleshooting -
>
>* Freedom Scientific Software
>* Freedom Scientific Hardware
>* Windows Operating Systems
>* Microsoft Office Applications
>* Instant Messaging Applications
>* Internet Browser Applications
>* Third Party Email Applications
>* Personal Computer Hardware
>
>Personal Requirements Include but not limited to:
>
>• Excellent written and verbal communication skills.
>• Able to communicate effectively with customers via telephone.
>• Able to work alone or as part of a team.
>• Able to handle difficult or stressful situations.
>• Able to follow written processes and specific verbal instructions.
>• Independent learner with a desire for knowledge.
>• Strong desire to provide world-class customer support.
>
>Education/Experience:
>
>• One-year certificate from college or technical 
>school, or a minimum 2 years assistive 
>technology support experience and/or training.
>• Expert knowledge of Freedom Scientific JAWS software
>• Knowledge of all other Software and hardware products of Freedom Scientific
>• Knowledge of Windows operating systems (Win 
>9X, Win ME, Win NT/2000, WIN XP, Vista and Windows 7)
>• Familiarity with Microsoft Office 
>applications, Internet Explorer and E-mail 
>applications such as Outlook, Outlook Express and Eudora
>• Familiarity with hardware troubleshooting 
>(desktops, laptops, synthesizers, Braille displays and Note Takers
>• Ability to learn call track database system and other related applications
>• Fluent in creating, modifying and reading grade II Braille text helpful
>
>Salary: Depends on knowledge level & experience
>
>Closing date: Opened until filled
>
>Interested Parties Please Send Resumes to:
>
>Bryan Carver, Tech Support Director
>e-mail: <mailto:BryanC at freedomscientific.com>BryanC at freedomscientific.com
>
>