[nfbcs] Freedom Scientific Technical Support Specialist Needed

[Anonymous]

may I have the link to the post that was posted or where i can find
this on fs's website and I will then fork over my information

On 8/7/12, David Andrews <dandrews at visi.com> wrote:
>
>>
>>Posted on behalf of Freedom Scientific Technical
>>Support Director, Bryan Carver:
>>
>>Freedom Scientific Technical Support Specialist Needed
>>
>>Provides assistance to Freedom Scientific
>>dealers and customers via email and the
>>technical support telephone hotline. There are
>>full time position at the company facility, as
>>well as contract positions available. Shift
>>start and end times are assigned based on business needs and subject to
>> change.
>>
>>Essential Duties and Responsibilities include the following:
>>
>>• Responds to telephone calls requesting technical support
>>• Responds to email requests for tech support
>>• Identifies, researches, and resolves technical
>>problems, referring more complex problems to a
>>supervisor or products escalation staff
>>• Logs and tracks calls using trouble ticket database
>>• Follows instructions and pre-established
>>guidelines to perform the functions of the job
>>
>>Technical Requirements Include but not limited to:
>>
>>• Experience using, configuring and troubleshooting -
>>
>>* Freedom Scientific Software
>>* Freedom Scientific Hardware
>>* Windows Operating Systems
>>* Microsoft Office Applications
>>* Instant Messaging Applications
>>* Internet Browser Applications
>>* Third Party Email Applications
>>* Personal Computer Hardware
>>
>>Personal Requirements Include but not limited to:
>>
>>• Excellent written and verbal communication skills.
>>• Able to communicate effectively with customers via telephone.
>>• Able to work alone or as part of a team.
>>• Able to handle difficult or stressful situations.
>>• Able to follow written processes and specific verbal instructions.
>>• Independent learner with a desire for knowledge.
>>• Strong desire to provide world-class customer support.
>>
>>Education/Experience:
>>
>>• One-year certificate from college or technical
>>school, or a minimum 2 years assistive
>>technology support experience and/or training.
>>• Expert knowledge of Freedom Scientific JAWS software
>>• Knowledge of all other Software and hardware products of Freedom
>> Scientific
>>• Knowledge of Windows operating systems (Win
>>9X, Win ME, Win NT/2000, WIN XP, Vista and Windows 7)
>>• Familiarity with Microsoft Office
>>applications, Internet Explorer and E-mail
>>applications such as Outlook, Outlook Express and Eudora
>>• Familiarity with hardware troubleshooting
>>(desktops, laptops, synthesizers, Braille displays and Note Takers
>>• Ability to learn call track database system and other related
>> applications
>>• Fluent in creating, modifying and reading grade II Braille text helpful
>>
>>Salary: Depends on knowledge level & experience
>>
>>Closing date: Opened until filled
>>
>>Interested Parties Please Send Resumes to:
>>
>>Bryan Carver, Tech Support Director
>>e-mail: <mailto:BryanC at freedomscientific.com>BryanC at freedomscientific.com
>>
>>
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