[nfbcs] Freedom Scientific Technical Support Specialist Needed

[David Andrews]

It is possible that they just circulated 
something via e-mail -- which is relatively easy 
-- instead of putting it on their web site.

Dave

At 02:07 PM 8/8/2012, you wrote:
>I sir did look at the website and did not find the job posting and it said
>that was head of sales, but that was old. I just needed a reply as well
>that way I can find out the source. The posting is not there that is why I
>replyed. I do understand your point. I hate it when people are to lazy to
>try to find the information themself.
>
>On Tue, Aug 7, 2012 at 10:04 PM, David Andrews <dandrews at visi.com> wrote:
>
> > I hate to sound like a wise guy but if you are applying for a technical
> > support job, you should be able to find this on FS's web site yourself --
> > if it is there.
> >
> > I don't remember where the original post came from -- I stripped off the
> > header stuff.
> >
> > Dave
> >
> >
> > At 06:23 PM 8/7/2012, you wrote:
> >
> >> may I have the link to the post that was posted or where i can find
> >> this on fs's website and I will then fork over my information
> >>
> >> On 8/7/12, David Andrews <dandrews at visi.com> wrote:
> >> >
> >> >>
> >> >>Posted on behalf of Freedom Scientific Technical
> >> >>Support Director, Bryan Carver:
> >> >>
> >> >>Freedom Scientific Technical Support Specialist Needed
> >> >>
> >> >>Provides assistance to Freedom Scientific
> >> >>dealers and customers via email and the
> >> >>technical support telephone hotline. There are
> >> >>full time position at the company facility, as
> >> >>well as contract positions available. Shift
> >> >>start and end times are assigned based on business needs and subject to
> >> >> change.
> >> >>
> >> >>Essential Duties and Responsibilities include the following:
> >> >>
> >> >>• Responds to telephone calls requesting technical support
> >> >>• Responds to email requests for tech support
> >> >>• Identifies, researches, and resolves technical
> >> >>problems, referring more complex problems to a
> >> >>supervisor or products escalation staff
> >> >>• Logs and tracks calls using trouble ticket database
> >> >>• Follows instructions and pre-established
> >> >>guidelines to perform the functions of the job
> >> >>
> >> >>Technical Requirements Include but not limited to:
> >> >>
> >> >>• Experience using, configuring and troubleshooting -
> >> >>
> >> >>* Freedom Scientific Software
> >> >>* Freedom Scientific Hardware
> >> >>* Windows Operating Systems
> >> >>* Microsoft Office Applications
> >> >>* Instant Messaging Applications
> >> >>* Internet Browser Applications
> >> >>* Third Party Email Applications
> >> >>* Personal Computer Hardware
> >> >>
> >> >>Personal Requirements Include but not limited to:
> >> >>
> >> >>• Excellent written and verbal communication skills.
> >> >>• Able to communicate effectively with customers via telephone.
> >> >>• Able to work alone or as part of a team.
> >> >>• Able to handle difficult or stressful situations.
> >> >>• Able to follow written processes and specific verbal instructions.
> >> >>• Independent learner with a desire for knowledge.
> >> >>• Strong desire to provide world-class customer support.
> >> >>
> >> >>Education/Experience:
> >> >>
> >> >>• One-year certificate from college or technical
> >> >>school, or a minimum 2 years assistive
> >> >>technology support experience and/or training.
> >> >>• Expert knowledge of Freedom Scientific JAWS software
> >> >>• Knowledge of all other Software and hardware products of Freedom
> >> >> Scientific
> >> >>• Knowledge of Windows operating systems (Win
> >> >>9X, Win ME, Win NT/2000, WIN XP, Vista and Windows 7)
> >> >>• Familiarity with Microsoft Office
> >> >>applications, Internet Explorer and E-mail
> >> >>applications such as Outlook, Outlook Express and Eudora
> >> >>• Familiarity with hardware troubleshooting
> >> >>(desktops, laptops, synthesizers, Braille displays and Note Takers
> >> >>• Ability to learn call track database system and other related
> >> >> applications
> >> >>• Fluent in creating, modifying and reading grade II Braille text
> >> helpful
> >> >>
> >> >>Salary: Depends on knowledge level & experience
> >> >>
> >> >>Closing date: Opened until filled
> >> >>
> >> >>Interested Parties Please Send Resumes to:
> >> >>
> >> >>Bryan Carver, Tech Support Director
> >> >>e-mail: 
> <mailto:BryanC@**freedomscientific.com<BryanC at freedomscientific.com>
> >> >BryanC@**freedomscientific.com <BryanC at freedomscientific.com>
> >> >>