[nfbcs] Freedom Scientific Technical Support Specialist Needed

[Anonymous]

I sir did look at the website and did not find the job posting and it said
that was head of sales, but that was old. I just needed a reply as well
that way I can find out the source. The posting is not there that is why I
replyed. I do understand your point. I hate it when people are to lazy to
try to find the information themself.

On Tue, Aug 7, 2012 at 10:04 PM, David Andrews <dandrews at visi.com> wrote:

> I hate to sound like a wise guy but if you are applying for a technical
> support job, you should be able to find this on FS's web site yourself --
> if it is there.
>
> I don't remember where the original post came from -- I stripped off the
> header stuff.
>
> Dave
>
>
> At 06:23 PM 8/7/2012, you wrote:
>
>> may I have the link to the post that was posted or where i can find
>> this on fs's website and I will then fork over my information
>>
>> On 8/7/12, David Andrews <dandrews at visi.com> wrote:
>> >
>> >>
>> >>Posted on behalf of Freedom Scientific Technical
>> >>Support Director, Bryan Carver:
>> >>
>> >>Freedom Scientific Technical Support Specialist Needed
>> >>
>> >>Provides assistance to Freedom Scientific
>> >>dealers and customers via email and the
>> >>technical support telephone hotline. There are
>> >>full time position at the company facility, as
>> >>well as contract positions available. Shift
>> >>start and end times are assigned based on business needs and subject to
>> >> change.
>> >>
>> >>Essential Duties and Responsibilities include the following:
>> >>
>> >>• Responds to telephone calls requesting technical support
>> >>• Responds to email requests for tech support
>> >>• Identifies, researches, and resolves technical
>> >>problems, referring more complex problems to a
>> >>supervisor or products escalation staff
>> >>• Logs and tracks calls using trouble ticket database
>> >>• Follows instructions and pre-established
>> >>guidelines to perform the functions of the job
>> >>
>> >>Technical Requirements Include but not limited to:
>> >>
>> >>• Experience using, configuring and troubleshooting -
>> >>
>> >>* Freedom Scientific Software
>> >>* Freedom Scientific Hardware
>> >>* Windows Operating Systems
>> >>* Microsoft Office Applications
>> >>* Instant Messaging Applications
>> >>* Internet Browser Applications
>> >>* Third Party Email Applications
>> >>* Personal Computer Hardware
>> >>
>> >>Personal Requirements Include but not limited to:
>> >>
>> >>• Excellent written and verbal communication skills.
>> >>• Able to communicate effectively with customers via telephone.
>> >>• Able to work alone or as part of a team.
>> >>• Able to handle difficult or stressful situations.
>> >>• Able to follow written processes and specific verbal instructions.
>> >>• Independent learner with a desire for knowledge.
>> >>• Strong desire to provide world-class customer support.
>> >>
>> >>Education/Experience:
>> >>
>> >>• One-year certificate from college or technical
>> >>school, or a minimum 2 years assistive
>> >>technology support experience and/or training.
>> >>• Expert knowledge of Freedom Scientific JAWS software
>> >>• Knowledge of all other Software and hardware products of Freedom
>> >> Scientific
>> >>• Knowledge of Windows operating systems (Win
>> >>9X, Win ME, Win NT/2000, WIN XP, Vista and Windows 7)
>> >>• Familiarity with Microsoft Office
>> >>applications, Internet Explorer and E-mail
>> >>applications such as Outlook, Outlook Express and Eudora
>> >>• Familiarity with hardware troubleshooting
>> >>(desktops, laptops, synthesizers, Braille displays and Note Takers
>> >>• Ability to learn call track database system and other related
>> >> applications
>> >>• Fluent in creating, modifying and reading grade II Braille text
>> helpful
>> >>
>> >>Salary: Depends on knowledge level & experience
>> >>
>> >>Closing date: Opened until filled
>> >>
>> >>Interested Parties Please Send Resumes to:
>> >>
>> >>Bryan Carver, Tech Support Director
>> >>e-mail: <mailto:BryanC@**freedomscientific.com<BryanC at freedomscientific.com>
>> >BryanC@**freedomscientific.com <BryanC at freedomscientific.com>
>> >>
>>
>
>
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