[nfbcs] BMC Remedy web-based client

Wed Jan 18 14:18:19 UTC 2012

Louis et al,
I tried the Jaws mouse, but it didn't work.  Nothing opened up, according
to me and my sighted co-worker.
I tried the hover method Mike and Nicole described, and I didn't see
anything, but I have to try again.  The Change Control committee doesn't
like people creating lots of changes, just trying to get one to go through
the system, you see, so I have to see if anything I tried yesterday
actually went anywhere.

Many of the links are, well, gibberish.  Link
http://www.onbmc.com/123456/sprite789, and such.
I'll keep poking at it and see if I get anywhere.

The idea of trying a different screen reader is interesting, but I think
learning a new screen reader interface while learning a new web
application would make me crazy.  I'll keep it in mind as a last resort. 
I used to learn new screen readers just for fun, but those days are long
past.
Thanks to all for the ideas. I'll let y'all know if I find something that
works.
Tracy

> Tracy,
>
> I do realize that setting up tests within a company can take months per
> test; however, here are a couple of ideas.
>
> If you are using JAWS, can you use the JAWS cursor to find the link, and
> click on it with your mouse emulator button?  You should have a sighted
> person around to describe the results.  A window might open in another
> part
> of the screen.
>
> For a year, I used Window-Eyes 7.2.  Often it did a better job on webpages
> then did JAWS.  Putting JAWS and Window-Eyes on the same machine caused
> issues.  Even putting one screen reader on a machine after another screen
> reader has been removed caused issues.  I had to complete reimage a
> machine
> before I could use another screen reader.
>
> Lastly,  Is it possible to view the Remedy webpage with an IOS device?
> The SAFARI web browser might work.  You could be the first in your company
> with an I-Pad.
>
> The Remedy web solution will come to me at the end of this year.  Good
> luck
> to all of us.
>
>
> Regards
> Louis Maher
> 713-444-7838
> ljmaher at swbell.net
> http://www.nfbtx.org/localchapters/houston
>
> -----Original Message-----
> From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On Behalf
> Of John Heim
> Sent: Tuesday, January 17, 2012 2:24 PM
> To: NFB in Computer Science Mailing List
> Subject: Re: [nfbcs] BMC Remedy web-based client
>
> I don't think there is any law in the USA that says that software has to
> be
> accessible.  There is a law called the Rehab Act that says that agencies
> of
> the government of the United States can't buy inaccessible software if
> there
> is an accessible alternative. I think it was the Rehab Act that the NFB
> used
> to get several universities to stop their plans to buy their students
> kindle
> book readers.  There is also a law that says that consumer communications
> equipment has to be made accessible. That is the Twenty-First Century
> Communications and Video Accessibility Act. Then there is the ADA which
> the
> Justice Department recently said applies to web sites.
> But like VMWare or Microsoft Word... I don't think there is any law
> covering
> software like that. I doubt it would be illegal for a company to buy an
> inacccessible software package and then fire a blind person for not being
> able to use it.   The company could argue that using the software is an
> essential part of the job. They could say that a blind person simply
> cannot
> do the job. Nobody wants a blind airline pilot for example. If there is a
> screen reader that would allow you to use the software, they'd have to buy
> you that. But if no screen reader could work with their software, I
> believe
> they could show you the door.
>
> The greatest hope for progress on accessible software is for us to put
> some
> teeth into the Rehab Act. The success of the Kindle suit shows how well
> that
> can work. If government agencies like colleges and universities, most of
> which take funding from the federal government, cannot buy a software
> product because its inaccessible, then companies would be highly motivated
> to make their products accessible.  In fact, I believe this is the reason
> VoiceOver exists. Apple didn't write VoiceOver out of the goodness of
> their
> collective heart. No, they wrote it so they could continue to sell
> computers
> to colleges and universities.
>
> The NFB has really taken some major steps in this direction in the last
> couple of years with the Kindle lawsuit and the one against Penn State
> University. Any university in this country is as guilty as Penn State. If
> we
> can light a fire under university administrators, software developers will
> sit up and take notice. They don't want to be locked out of the academic
> market.
>
> ----- Original Message -----
> From: "Tracy Carcione" <carcione at access.net>
> To: "NFB in Computer Science Mailing List" <nfbcs at nfbnet.org>
> Sent: Tuesday, January 17, 2012 12:20 PM
> Subject: Re: [nfbcs] BMC Remedy web-based client
>
>
>> Hi Gary.
>> I wish your answer surprised me.  I'm pretty damn tired of accessibility
>> being regarded as "something nice to do."
>>
>> So what was the outcome for you?
>> Tracy
>>
>>> My experience comes from 18 months ago and it was bad. I inquired of
>>> two
>>> companies about their interest in scripting a solution. They were less
>>> than
>>> enthusiastic. I pushed my company to apply pressure to BMC. They too
>>> were
>>> less than enthusiastic, viewing accessibility as a nice thing to do
>>> rather
>>> than complying with the law.
>>>
>>> It may be that in your job this is not a necessity, but in mine it was
>>> much
>>> more substantial. It is the way I got assignments, the way I reported
>>> progress on them, the way I tracked time, and the way I was evaluated.
>>>
>>>
>>> Gary
>>>
>>>
>>> -----Original Message-----
>>> From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On
>>> Behalf
>>> Of Tracy Carcione
>>> Sent: Tuesday, January 17, 2012 10:24 AM
>>> To: nfbcs at nfbnet.org
>>> Subject: [nfbcs] BMC Remedy web-based client
>>>
>>> Is anyone using the BMC Remedy web-based client?
>>> We just moved to it.  The old PC-installed client was difficult, but
>>> useable.  The web-based client has links and looks accessible, but I
>>> have
>>> so far been unable to open any of the sub-menus under Change
>>> Management,
>>> for example, "Group Manager", or "Assign To".
>>> I asked my sighted co-worker, and he "hovered" the mouse over the link,
>>> but I didn't see what he saw, and I don't know how to "hover the mouse"
>>> with Jaws.  I tried the left click, the right click, the Applications
>>> key,
>>> and just hitting enter on what looked like a link, but, if a menu
>>> appeared, it wasn't anywhere near where I was.
>>>
>>> I thought the web-based Remedy would be an improvement, but I may not
>>> be
>>> able to do this part of my job anymore.  It's not a vital part, but it
>>> is
>>> annoying for all concerned.
>>> If anyone has any experience with this thing, I could sure use some
>>> advice.
>>> TIA.
>>> Tracy
>>>
>>>
>>>
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>>
>>
>>
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>
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