[nfbcs] Braille Note Email Problem

Tue Mar 13 14:33:26 UTC 2012

Fred,

This could be finger pointing, but unfortunately sometimes it is the combination of devices that seems 
to be the problem.  What I am about to write is based on my experiences with a BrailleNote MPower and 
probably won't cover the Apex.  You have probably already done this, but try doing a reset with the 
wireless card inserted and see if that helps.  If it doesn't, remove the wireless card, do the reset and 
then re-insert it.  I have found that at different times either scenario may resolve the problem.  

Look carefully at your wireless card to be sure it has not been dammaged.  Our first card was 
mechanically dammaged after a time and we had to replace it.  On the brailleNote we had before the 
MPower, the socket that the card was inserted became dammaged after a time.  You could try turning off 
your BrailleNote and then carefully insert and remove your card a few times in case there is something 
on the contacts.  

If none of the above works, are you able to connect with the internet at all or is it just e-mail that 
doesn't work on the BrailleNote?  Are you using an MPower or an Apex?  If you are using an MPower and 
you don't have e-mail or internet access, try unplugging the power from your router, waiting for thirty 
seconds or so, and then plugging it back in.  I have never been able to get an explanation as to why 
this happens, but I've had a problem where our BrailleNote MPower gobbled up all the DHCP addresses and 
then couldn't get another address.  You might need to reboot any device that is on and connected to your 
router when you unplug it.

If nothing here works, or if you have an Apex and not an older BrailleNote, Write back telling us 
exactly what error message you are getting and whether you are getting internet access even when you 
can't get e-mail.

Best regards,

Steve Jacobson

On Mon, 12 Mar 2012 23:34:44 -0400, Fred Wurtzel wrote:

>Hello,

>Thanks for the reply.  I was not sure what kind of information might be
>helpful.

>We use att.net.  We use a wireless router.  it has been working fine for
>more than a year.  Att.net is DSL.  

>Regarding your point that Braille note email is a lot different, I'm not
>sure what those differences are.  All the settings are the same when setting
>up the account, so not being a tekky they seem pretty similar with regard to
>sending and receiving mail.

>Again, thank you for responding.  It is appreciated.

>Best Regards,

>Fred

>-----Original Message-----
>From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On Behalf
>Of Nicole B. Torcolini at Home
>Sent: Monday, March 12, 2012 11:09 PM
>To: NFB in Computer Science Mailing List
>Subject: Re: [nfbcs] Braille Note Email Problem

>First and foremost, you are not giving enough information to us. Second,
>email on the computer and email on the BrailleNote are very different, so,
>yes, it may be something with your provider. I can think of many times where
>my computer could send and receive email and my BrailleNote had less or no
>email access.

>----- Original Message -----
>From: "Fred Wurtzel" <f.wurtzel at att.net>
>To: "'NFB in Computer Science Mailing List'" <nfbcs at nfbnet.org>
>Sent: Monday, March 12, 2012 6:34 PM
>Subject: [nfbcs] Braille Note Email Problem

>> Hello,
>>
>> Mary's Braille not will not send mail.  She called Humanware.  They told 
>> her
>> that it is an A T and T problem.  they say they have been receiving a lot 
>> of
>> similar calls.  I think this is a fingerpointing thing, since our other
>> email is not having problems from the computer.  It is the same account on
>> the computer as the BN.
>>
>> Any ideas?
>>
>> Thanks.
>>
>> Warm Regards,
>>
>> Fred
>>
>> -----Original Message-----
>> From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On Behalf
>> Of Alan Wheeler
>> Sent: Monday, March 12, 2012 8:46 PM
>> To: 'NFB in Computer Science Mailing List'
>> Subject: [nfbcs] KNFB reader mobile problem.
>>
>> Hi everyone,
>> Not long ago I obtained a KNFB reader mobile. I have a big problem with 
>> it.
>> When I try to have it read boxes for things like k-cups, mac and cheese, 
>> or
>> frozen products in boxes, it keeps saying "significant glare detected" no
>> matter what level of light I use. Is it that these boxes are too
>> colorful/graphically rich for the camera/software to handle? Any 
>> tghoughts?
>>
>> Sincerely,
>>
>> Alan
>>
>> "The kind of work God usually calls you to is the kind of work that you 
>> need
>> most to do and that the world most needs to have done.The place God calls
>> you to is the place where your deep gladness and the world's  deep hunger
>> meet."
>> - Frederick Buechner's definition of "vocation" in his little book 
>> "Wishful
>> Thinking"
>> Psalms 33:3 Psalms 150:5
>>
>>
>> Alan Wheeler
>> Lincoln, Nebraska
>> awheeler65 at windstream.net
>> http://twitter.com/#!/Country_Storm
>>
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>m 

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