[nfbcs] Braille Note Email Problem

Tue Mar 13 14:45:51 UTC 2012

Fred
Same thing happened to one of my students just the other week. Somehow her
username had a wrong character inserted into it. Check the configs.
username and password both carefully---I told her this too, but she just
read it with her fingers and missed it, so erase it all and start over.
Once she did the rebrailling of the info it started working correctly--so
erase and redo it

Denise

On Tue, Mar 13, 2012 at 7:33 AM, Steve Jacobson <steve.jacobson at visi.com>wrote:

> Fred,
>
> This could be finger pointing, but unfortunately sometimes it is the
> combination of devices that seems
> to be the problem.  What I am about to write is based on my experiences
> with a BrailleNote MPower and
> probably won't cover the Apex.  You have probably already done this, but
> try doing a reset with the
> wireless card inserted and see if that helps.  If it doesn't, remove the
> wireless card, do the reset and
> then re-insert it.  I have found that at different times either scenario
> may resolve the problem.
>
> Look carefully at your wireless card to be sure it has not been dammaged.
>  Our first card was
> mechanically dammaged after a time and we had to replace it.  On the
> brailleNote we had before the
> MPower, the socket that the card was inserted became dammaged after a
> time.  You could try turning off
> your BrailleNote and then carefully insert and remove your card a few
> times in case there is something
> on the contacts.
>
> If none of the above works, are you able to connect with the internet at
> all or is it just e-mail that
> doesn't work on the BrailleNote?  Are you using an MPower or an Apex?  If
> you are using an MPower and
> you don't have e-mail or internet access, try unplugging the power from
> your router, waiting for thirty
> seconds or so, and then plugging it back in.  I have never been able to
> get an explanation as to why
> this happens, but I've had a problem where our BrailleNote MPower gobbled
> up all the DHCP addresses and
> then couldn't get another address.  You might need to reboot any device
> that is on and connected to your
> router when you unplug it.
>
> If nothing here works, or if you have an Apex and not an older
> BrailleNote, Write back telling us
> exactly what error message you are getting and whether you are getting
> internet access even when you
> can't get e-mail.
>
> Best regards,
>
> Steve Jacobson
>
> On Mon, 12 Mar 2012 23:34:44 -0400, Fred Wurtzel wrote:
>
> >Hello,
>
> >Thanks for the reply.  I was not sure what kind of information might be
> >helpful.
>
> >We use att.net.  We use a wireless router.  it has been working fine for
> >more than a year.  Att.net is DSL.
>
> >Regarding your point that Braille note email is a lot different, I'm not
> >sure what those differences are.  All the settings are the same when
> setting
> >up the account, so not being a tekky they seem pretty similar with regard
> to
> >sending and receiving mail.
>
> >Again, thank you for responding.  It is appreciated.
>
> >Best Regards,
>
> >Fred
>
> >-----Original Message-----
> >From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On
> Behalf
> >Of Nicole B. Torcolini at Home
> >Sent: Monday, March 12, 2012 11:09 PM
> >To: NFB in Computer Science Mailing List
> >Subject: Re: [nfbcs] Braille Note Email Problem
>
> >First and foremost, you are not giving enough information to us. Second,
> >email on the computer and email on the BrailleNote are very different, so,
> >yes, it may be something with your provider. I can think of many times
> where
> >my computer could send and receive email and my BrailleNote had less or no
> >email access.
>
> >----- Original Message -----
> >From: "Fred Wurtzel" <f.wurtzel at att.net>
> >To: "'NFB in Computer Science Mailing List'" <nfbcs at nfbnet.org>
> >Sent: Monday, March 12, 2012 6:34 PM
> >Subject: [nfbcs] Braille Note Email Problem
>
>
> >> Hello,
> >>
> >> Mary's Braille not will not send mail.  She called Humanware.  They told
> >> her
> >> that it is an A T and T problem.  they say they have been receiving a
> lot
> >> of
> >> similar calls.  I think this is a fingerpointing thing, since our other
> >> email is not having problems from the computer.  It is the same account
> on
> >> the computer as the BN.
> >>
> >> Any ideas?
> >>
> >> Thanks.
> >>
> >> Warm Regards,
> >>
> >> Fred
> >>
> >> -----Original Message-----
> >> From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On
> Behalf
> >> Of Alan Wheeler
> >> Sent: Monday, March 12, 2012 8:46 PM
> >> To: 'NFB in Computer Science Mailing List'
> >> Subject: [nfbcs] KNFB reader mobile problem.
> >>
> >> Hi everyone,
> >> Not long ago I obtained a KNFB reader mobile. I have a big problem with
> >> it.
> >> When I try to have it read boxes for things like k-cups, mac and cheese,
> >> or
> >> frozen products in boxes, it keeps saying "significant glare detected"
> no
> >> matter what level of light I use. Is it that these boxes are too
> >> colorful/graphically rich for the camera/software to handle? Any
> >> tghoughts?
> >>
> >> Sincerely,
> >>
> >> Alan
> >>
> >> "The kind of work God usually calls you to is the kind of work that you
> >> need
> >> most to do and that the world most needs to have done.The place God
> calls
> >> you to is the place where your deep gladness and the world's  deep
> hunger
> >> meet."
> >> - Frederick Buechner's definition of "vocation" in his little book
> >> "Wishful
> >> Thinking"
> >> Psalms 33:3 Psalms 150:5
> >>
> >>
> >> Alan Wheeler
> >> Lincoln, Nebraska
> >> awheeler65 at windstream.net
> >> http://twitter.com/#!/Country_Storm
> >>
> >> _______________________________________________
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> >> nfbcs at nfbnet.org
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> >>
> >>
> >> _______________________________________________
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> http://nfbnet.org/mailman/options/nfbcs_nfbnet.org/ntorcolini%40wavecable.co
> >m
>
>
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-- 
 Denise

Denise M. Robinson, TVI, Ph.D.
CEO, TechVision, LLC
Specialist in Technology/Training/Teaching for blind/low vision
509-674-1853

Website with hundreds of informational articles & lessons all done with
keystrokes: www.yourtechvision.com

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