[nfbcs] JAWS scripting help requested for Remedy User client.

[Tracy Carcione]

Hi Darrell.
I don't have any hints, but, if you get something working, I'd sure like to 
see what you've got.  I was able to use an old version of Remedy reasonably 
well, but my company switched to the web-based client, and it's been 
impossible.  I can find some things, and other things not at all. Luckily, 
it's only a tiny part of my job, and I've been able to have someone else do 
it for me when I need it.
Tracy

----- Original Message ----- 
From: "Darrell Shandrow" <darrell.shandrow at gmail.com>
To: <nfbcs at nfbnet.org>
Sent: Thursday, May 09, 2013 7:02 PM
Subject: [nfbcs] JAWS scripting help requested for Remedy User client.


> Hello Everyone,
>
> I recently started a new job with a company that uses BMC's Remedy
> User software, version 7.6.04, for processing technical support cases.
> I have JAWS 14, which I am attempting to script to work with the
> Windows client version of Remedy.
>
> When the Remedy application for this company was developed, custom
> controls were used, thus making the mid-tier (web-based client) not an
> option for my particular setup.
>
> When scripting JAWS, I am noticing a situation where the current
> window, as defined by functions like GetCurrentWindow() seems to be
> split into at least three separate areas. When I am in one of these
> areas, I am unable to access information in other areas, even though
> it is visible and I can locate it using the JAWS cursor.
>
> Most of my scripts rely on the FindString() function in conjunction
> with GetCurrentWindow() to find information and read it, click
> something or take some similar action.
>
> My primary purpose for scripting Remedy is to allow me to assign
> keyboard commands to important fields, so I don't have to
> inefficiently use tab or shift+tab to navigate the forms.
>
> Does anyone out here have any ideas how I can use FindString() in a
> way that gets past this seemingly insurmountable screen boundary, or
> any other scripting techniques I may be able to use to get the job
> done?
>
> Thanks in advance for any help any of you can provide to point me in
> the right direction.
>
> Regards,
>
> Darrell
>
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