[nfbcs] ticket systems

[Cathy Schroeder]

My office uses ServiceDesk. It works fine with JAWS. Not great, just fine.

-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Tracy Carcione
via nfbcs
Sent: Friday, June 03, 2016 8:39 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Tracy Carcione <carcione at access.net>
Subject: Re: [nfbcs] ticket systems

My office is using ServiceNow.  I have only used the change ticket process,
but I assume the help ticket process is very similar.  It is very easy to
use with Jaws.
We had Remedy before, which was extremely difficult to use with Jaws, so I
was delighted when the powers that be decided to move to ServiceNow, which
proved much more accessible.
Tracy


-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Bryan Schulz via
nfbcs
Sent: Thursday, June 02, 2016 5:19 PM
To: 'NFB in Computer Science Mailing List'
Cc: Bryan Schulz
Subject: [nfbcs] ticket systems

Hi,
 
I would like to hear opinions of what customer tracking/ticket software like
remedy, service now, the one from oracle, etc. are accessible with jaws.
I would also like to hear suggestions other than go read a book of how
someone gains experience with active directory.
Thanks,
Bryan Schulz
 
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