[nfbcs] ticket systems

[Christopher Chaltain]

Remember too that ITSM is a generic term, so a lot of software an 
applications will use it or refer to themselves as an ITSM application.

On 04/06/16 08:13, Louis Maher via nfbcs wrote:
> Hi Steve,
>
> I believe ITSM is the web version of Remedy.
>
>
> Regards
> Louis Maher
> Phone: 713-444-7838
> E-mail: ljmaher at swbell.net
>
> -----Original Message-----
> From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Steve Jacobson
> via nfbcs
> Sent: Friday, June 3, 2016 9:37 PM
> To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
> Cc: Steve Jacobson <steve.jacobson at visi.com>
> Subject: Re: [nfbcs] ticket systems
>
> Brian,
>
> Like Gary, I used Remedy some and it took some getting used to but I could
> manage with it.  I have also used something called ITSM which I believe is
> HP but could be Oracle, but don't know for sure.  It is a web-based
> interface and takes some getting used to but is manageable.
>
> Best regards,
>
> Steve Jacobson
>
> -----Original Message-----
> From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Bryan Schulz via
> nfbcs
> Sent: Thursday, June 02, 2016 4:19 PM
> To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
> Cc: Bryan Schulz <b.schulz at sbcglobal.net>
> Subject: [nfbcs] ticket systems
>
> Hi,
>
> I would like to hear opinions of what customer tracking/ticket software like
> remedy, service now, the one from oracle, etc. are accessible with jaws.
> I would also like to hear suggestions other than go read a book of how
> someone gains experience with active directory.
> Thanks,
> Bryan Schulz
>
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-- 
Christopher (CJ)
chaltain at Gmail