[nfbcs] ticket systems

[Steve Jacobson]

Louis,
 
I am fairly certain that what we are running replaced remedy completely, but
I was not aware of the fact that ITSM was a very generic term.  It is likely
not the same of the actual software that is being run.  I'll have to dig
into this when I go back to work.  Although I don't think our software is
Remedy, I appreciate the fact that you put me on to the fact that it
probably is not the name of our software.
 
Best regards,
 
Steve Jacobson
 


-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Louis Maher via
nfbcs
Sent: Saturday, June 04, 2016 8:14 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Louis Maher <ljmaher at swbell.net>; 'Steve Jacobson'
<steve.jacobson at visi.com>
Subject: Re: [nfbcs] ticket systems

Hi Steve,

I believe ITSM is the web version of Remedy.


Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher at swbell.net

-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Steve Jacobson
via nfbcs
Sent: Friday, June 3, 2016 9:37 PM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Steve Jacobson <steve.jacobson at visi.com>
Subject: Re: [nfbcs] ticket systems

Brian,

Like Gary, I used Remedy some and it took some getting used to but I could
manage with it.  I have also used something called ITSM which I believe is
HP but could be Oracle, but don't know for sure.  It is a web-based
interface and takes some getting used to but is manageable.  

Best regards,

Steve Jacobson

-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Bryan Schulz via
nfbcs
Sent: Thursday, June 02, 2016 4:19 PM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Bryan Schulz <b.schulz at sbcglobal.net>
Subject: [nfbcs] ticket systems

Hi,
 
I would like to hear opinions of what customer tracking/ticket software like
remedy, service now, the one from oracle, etc. are accessible with jaws.
I would also like to hear suggestions other than go read a book of how
someone gains experience with active directory.
Thanks,
Bryan Schulz
 
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