[nfbcs] JAWS Reporting Black on Black in Word

[Steve Jacobson]

Andy,

The graphics adapters in both computers appear to be ATI Radians.  They may
not necessarily be the same models, I'm not certain of that.  I assume you
asked about adapters for a reason, though.  Has the black on black problem
come up with Intel adapters?

Best regards,

Steve

-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Andy B. via nfbcs
Sent: Saturday, January 06, 2018 1:36 PM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: sonfire11 at gmail.com
Subject: Re: [nfbcs] JAWS Reporting Black on Black in Word

Does the computer having the problem have an Intel HD graphics card
installed?


-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of steve.jacobson---
via nfbcs
Sent: Saturday, January 6, 2018 2:06 PM
To: nfbcs at nfbnet.org
Cc: steve.jacobson at visi.com
Subject: [nfbcs] JAWS Reporting Black on Black in Word

Hi,

Has anybody here had the issue of JAWS reporting that the color of text is
Black on black when that is not the case in Word 2016?  Before writing to
support, I thought I would ask here in case there was an obvious fix.  On
one of my computers, JAWS is reporting the color of the font just fine.  On
another computer, though, JAWS reports black on blak even though Window-Eyes
is reporting black on white.  Strangely, NVDA reports "default color" on
both computers whatever that means, even though NVDA reports specific colors
in other cases.  There so many settings both in JAWS and in Word that it is
still possible I have missed a key setting that might be affecting this.
This is not a new problem, but I have a greater need to get it resolved just
now.  I have tried changing many settings, but in particular, I've tried
enabling and disabling the use of UIA in JAWS and I have tried disabling and
enabling hardware graphics accelleration in word options, the two settings I
thought most likely to matter.  No luck.

Thanks for any ideas.

Best regards,

Steve Jacobson



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