[nfbcs] JAWS Reporting Black on Black in Word

[Andy Borka]

When Microsoft changed the mirroring drivers to the current model, Intel HD cards posed huge problems. It seems that the black on black problem is a JAWS problem because it happens in Word, Excel, PowerPoint, OneNote, Windows in general, and Visual Studio 2017.. NVDA reports the colors as expected. The default color you refer to can be found in the settings for office.


> On Jan 6, 2018, at 9:58 PM, Steve Jacobson via nfbcs <nfbcs at nfbnet.org> wrote:
> 
> Andy,
> 
> The graphics adapters in both computers appear to be ATI Radians.  They may
> not necessarily be the same models, I'm not certain of that.  I assume you
> asked about adapters for a reason, though.  Has the black on black problem
> come up with Intel adapters?
> 
> Best regards,
> 
> Steve
> 
> -----Original Message-----
> From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Andy B. via nfbcs
> Sent: Saturday, January 06, 2018 1:36 PM
> To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
> Cc: sonfire11 at gmail.com
> Subject: Re: [nfbcs] JAWS Reporting Black on Black in Word
> 
> Does the computer having the problem have an Intel HD graphics card
> installed?
> 
> 
> -----Original Message-----
> From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of steve.jacobson---
> via nfbcs
> Sent: Saturday, January 6, 2018 2:06 PM
> To: nfbcs at nfbnet.org
> Cc: steve.jacobson at visi.com
> Subject: [nfbcs] JAWS Reporting Black on Black in Word
> 
> Hi,
> 
> Has anybody here had the issue of JAWS reporting that the color of text is
> Black on black when that is not the case in Word 2016?  Before writing to
> support, I thought I would ask here in case there was an obvious fix.  On
> one of my computers, JAWS is reporting the color of the font just fine.  On
> another computer, though, JAWS reports black on blak even though Window-Eyes
> is reporting black on white.  Strangely, NVDA reports "default color" on
> both computers whatever that means, even though NVDA reports specific colors
> in other cases.  There so many settings both in JAWS and in Word that it is
> still possible I have missed a key setting that might be affecting this.
> This is not a new problem, but I have a greater need to get it resolved just
> now.  I have tried changing many settings, but in particular, I've tried
> enabling and disabling the use of UIA in JAWS and I have tried disabling and
> enabling hardware graphics accelleration in word options, the two settings I
> thought most likely to matter.  No luck.
> 
> Thanks for any ideas.
> 
> Best regards,
> 
> Steve Jacobson
> 
> 
> 
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