[nfbcs] JAWS Reporting Black on Black in Word

[Andy Borka]

The only reason I mention a potential problem with video drivers and graphics cards is because the problem has been going on since the introduction of Windows 8 and Office 2013.


> On Jan 7, 2018, at 10:08 AM, Dr. Denise M Robinson via nfbcs <nfbcs at nfbnet.org> wrote:
> 
> I noticed the black on black issue with the last update of Jaws. Before it
> read correctly
> 
> 
> *Dr Denise M Robinson*
> 
> *Denise M Robinson, TVI, PhD*
> 
> Specialist-Technology/Blind Skills | Teacher of the Blind and Visually
> Impaired
> 425-220-6935 | www.yourtechvision.com
> 
> “Helping the visually impaired see their world changed through technology”
> 
> 
> 
> 
> On Sat, Jan 6, 2018 at 9:58 PM, Steve Jacobson via nfbcs <nfbcs at nfbnet.org>
> wrote:
> 
>> Andy,
>> 
>> The graphics adapters in both computers appear to be ATI Radians.  They may
>> not necessarily be the same models, I'm not certain of that.  I assume you
>> asked about adapters for a reason, though.  Has the black on black problem
>> come up with Intel adapters?
>> 
>> Best regards,
>> 
>> Steve
>> 
>> -----Original Message-----
>> From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Andy B. via
>> nfbcs
>> Sent: Saturday, January 06, 2018 1:36 PM
>> To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
>> Cc: sonfire11 at gmail.com
>> Subject: Re: [nfbcs] JAWS Reporting Black on Black in Word
>> 
>> Does the computer having the problem have an Intel HD graphics card
>> installed?
>> 
>> 
>> -----Original Message-----
>> From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of
>> steve.jacobson---
>> via nfbcs
>> Sent: Saturday, January 6, 2018 2:06 PM
>> To: nfbcs at nfbnet.org
>> Cc: steve.jacobson at visi.com
>> Subject: [nfbcs] JAWS Reporting Black on Black in Word
>> 
>> Hi,
>> 
>> Has anybody here had the issue of JAWS reporting that the color of text is
>> Black on black when that is not the case in Word 2016?  Before writing to
>> support, I thought I would ask here in case there was an obvious fix.  On
>> one of my computers, JAWS is reporting the color of the font just fine.  On
>> another computer, though, JAWS reports black on blak even though
>> Window-Eyes
>> is reporting black on white.  Strangely, NVDA reports "default color" on
>> both computers whatever that means, even though NVDA reports specific
>> colors
>> in other cases.  There so many settings both in JAWS and in Word that it is
>> still possible I have missed a key setting that might be affecting this.
>> This is not a new problem, but I have a greater need to get it resolved
>> just
>> now.  I have tried changing many settings, but in particular, I've tried
>> enabling and disabling the use of UIA in JAWS and I have tried disabling
>> and
>> enabling hardware graphics accelleration in word options, the two settings
>> I
>> thought most likely to matter.  No luck.
>> 
>> Thanks for any ideas.
>> 
>> Best regards,
>> 
>> Steve Jacobson
>> 
>> 
>> 
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>> 
>> 
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