[nfbcs] Terminal emulator takes down Jaws

[Glen Gordon]

Tracy,

If you follow the steps laid out in a previous message and enable capturing dumps when JAWS restarts due to a hang, I'm happy to have a quick look at a dump if you send it to me off-list.
When JAWS restarts, don't let the dump be sent to our Error Reporting server. I'll never be able to find it there.
You can then find the file in your userhold directory.
Mine is:
C:\Users\Glen\AppData\Roaming\Freedom Scientific\Reports\jfw\User Hold

Thanks

--Glen

Glen Gordon
VFO | Vice President & Chief Technology Officer
11800 31st Court North, St. Petersburg, FL 33716
T 727-299-6230
ggordon at vfo-group.com
www.vfo-group.com


-----Original Message-----
From: nfbcs <nfbcs-bounces at nfbnet.org> On Behalf Of Tracy Carcione via nfbcs
Sent: Thursday, September 6, 2018 8:48 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Tracy Carcione <carcione at access.net>
Subject: Re: [nfbcs] Terminal emulator takes down Jaws

Thanks guys.
I didn't know Jaws takes a dump when it abends.  I'll have to check that out.
I have been using TN3270 for decades, and it works great.  It never makes Jaws crash.
The emulator everyone else uses in my office is Hummingbird.  Desktop Support is getting much more strict about what gets installed on our desktops, so I would like to get Hummingbird to work as well as TN3270.
Logging into TSO takes 5-10 seconds, so it seems unlikely Jaws thinks the program has stopped.
I'm not sure I can try another screen reader, with the way Desktop has us locked down, but I can experiment with Narrator, maybe.

I'll check into the Jaws dump, if I can find it.
Thanks for the good advice.
Tracy


-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Ed Barnes via nfbcs
Sent: Wednesday, September 05, 2018 8:43 PM
To: 'NFB in Computer Science Mailing List'
Cc: Ed Barnes
Subject: Re: [nfbcs] Terminal emulator takes down Jaws

Hi Tracey.
What terminal emulator is this?
Do you have access to another to see if an alternative terminal emulator causes the same behavior from jaws when you login or out of TSO.
What happens when you use nvda or narrator, you may need to borrow a sighted colleague during these tests or try a be my eyes call, even though it is not ms-related the ms disability answer desk through be my eyes are sometimes willing to help with cenarios where they are essentially just acting as your eyes even if your need isn't related to windows or office 365.
Is there any settings in the config file for the terminal emulator which specify its behavior when you login or out of tso, I know for tn3270 the file you want to look at is a .tsp file whereas the settings for another terminal emulator are probably in a different file.
I also did some work with 5250 terminal types using ibm software connecting to as/400 systems in the past, but it was the not so distant past so my memory in that area is very foggy.
I also read others suggestions, what is in the dump file created by jaws.
On a personal note I read your article in either The Seeing Eye Navigator or Guide, hope you and pup had a great trip to Ireland.
My angle on your problem is more from a computer support specialist point of view as that is what I do, I am not a programmer/developer, however; I do read this list and do chime in from time too time.
If I can be of any further help please don't hesitate to reach out to me either on list or via private email.
All the best, Ed and Voyager Seeing Eye dog

-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Tracy Carcione via nfbcs
Sent: Wednesday, September 05, 2018 2:41 PM
To: 'NFB in Computer Science Mailing List'
Cc: Tracy Carcione
Subject: [nfbcs] Terminal emulator takes down Jaws

This may be too esoteric, but here goes.

I'm trying to use the same terminal emulator as my colleagues, and mostly it works OK.  The only problem is, when I log into or out of TSO, Jaws crashes.
Sometimes it restarts itself, and sometimes I have to manually restart.  The only thing I can think of is that the mainframe is executing a few commands automatically, and the screen may change rapidly a few times.  I tried using insert-s to change speech to none, but it didn't help.

Any ideas?  

Tracy

 

_______________________________________________
nfbcs mailing list
nfbcs at nfbnet.org
http://nfbnet.org/mailman/listinfo/nfbcs_nfbnet.org
To unsubscribe, change your list options or get your account info for nfbcs:
http://nfbnet.org/mailman/options/nfbcs_nfbnet.org/edbarnes7%40gmail.com


_______________________________________________
nfbcs mailing list
nfbcs at nfbnet.org
http://nfbnet.org/mailman/listinfo/nfbcs_nfbnet.org
To unsubscribe, change your list options or get your account info for nfbcs:
http://nfbnet.org/mailman/options/nfbcs_nfbnet.org/carcione%40access.net


_______________________________________________
nfbcs mailing list
nfbcs at nfbnet.org
http://nfbnet.org/mailman/listinfo/nfbcs_nfbnet.org
To unsubscribe, change your list options or get your account info for nfbcs:
http://nfbnet.org/mailman/options/nfbcs_nfbnet.org/ggordon%40vfogroup.com