[NFBCS] Disney Plus Update

[Steve Jacobson]

Peter and others,

The very fact that IE seems to work but Chrome doesn't leads one to believe that the website is definitely doing something in an unusual manner.  However, it would be helpful if people would be more specific about what isn't working.  I am not addressing this comment to you specifically but in general.  Also, in my experience, there are a number of standard things I find I need to try with JAWS before I am certain I have a website problem.  I am thinking of such things as alt-TABbing away from the window and back, and also turning the virtual cursor off and on.  In addition, JAWS 2020 has made some changes to the handling of the virtual cursor that could cause the behavior of Forms Mode to change as well.  

I understand that possibly Disney made some changes to their site, but it is not easy to really know what is happening when we don't have specifics.  Gregg mentioned the need on the Apple MAC to have to press TAB to get a field to open.  While this is a good workaround, it is a bit unusual, although it sounds somewhat similar with I sometimes experience with JAWS where the virtual cursor is not synchronized with the TAB order.  Gregg, is the TAB key still required?  This might be an indicator of whether Disney has really changed anything yet.

Best regards,

Steve Jacobson

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Peter Donahue via NFBCS
Sent: Wednesday, November 13, 2019 10:37 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Peter Donahue <pdonahue2 at satx.rr.com>
Subject: [NFBCS] Disney Plus Update

Good morning again everyone,

 

                I just tried Disney Plus in all three browsers on our
desktop and got pretty much the same results as I did last night. The winner
is sstill Mozilla Firefox with Internet Explorer a close second. Both IE and
Firefox allow you to subscribe independently and sign in to your account
without the need for sighted assistance. One thing that surprised me is that
once I subscribed and signed in to my account I remained signed in. Usually
you're prompted to check a checkbox if you want to remain signed into your
account, but this is not the case with Disney Plus.

 

                All works as it should when using Firefox. A problem is
encountered when you attempt to watch a movie using Internet Explorer. When
the "Play" button is pressed you're taken to the screen where you view the
selection in question. I just tried playing Lady And The Tramp first using
IE and then with Firefox. When "Play" was pressed in IE instead of the movie
starting a box appeared with the words "Post play" that Jaws was able to
read. Since this is not necessarily an accessibility issue I would think
that other Disney enthusiasts attempting to view selections in Internet
Explorer would have encountered this incompatibility and Disney Streaming
should be getting earfulls by now.

 

                Firefox on the other hand is a champ where Disney Plus is
concerned. When I started Lady And The Tramp it began playing at once.
Here's hoping this additional information will better assist us when we
notify Disney Streaming of the accessibility issues blind people are
encountering when attempting to use Disney Plus in various Web Browsers and
apps. All the best.

 

Peter Donahue

 

 

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