[NFBCS] Disney Plus Update

Sun Nov 17 17:38:15 UTC 2019

Sometimes you can get a verification text. You might also find the email in your junk or spam folder.

Good 
Sent from my iPhone

> On Nov 16, 2019, at 8:51 PM, Beverly Crook via NFBCS <nfbcs at nfbnet.org> wrote:
> 
> Hi, I am having a hard time getting on to the web sight for Disney plus. 
> I need to get it verified and there Emails are not coming through to me when I request the verification number. I tried calling and they have a 90 min. wait on the phone. 
> Any ideas?
> Thanks, Bevie
> Beverly Heninger 
> bevie.k at comcast.net
> 
> 
> 
>> On Nov 14, 2019, at 4:24 AM, Daniel Sweeney via NFBCS <nfbcs at nfbnet.org> wrote:
>> 
>> Hi,
>> 
>> I was also able to login to Disney with IE 11. The question I have is how to
>> access audio description on the service. I have gone through settings but
>> the only option is displaying the service in English. Does anyone know if
>> there is audio described content on the channel.
>> I have watched the Marvel movies on Netflix with this feature, but it does
>> not do the same on Disney.
>> 
>> Thanks.
>> 
>> Daniel
>> 
>> 
>> -----Original Message-----
>> From: NFBCS [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Peter Donahue via
>> NFBCS
>> Sent: Wednesday, November 13, 2019 7:51 PM
>> To: 'NFB in Computer Science Mailing List'
>> Cc: Peter Donahue
>> Subject: Re: [NFBCS] Disney Plus Update
>> 
>> Hello Curtis and everyone,
>> 
>>    We're using Internet Explorer 11 here. Other than selections not
>> playing the Disney Plus Website works fine.
>> 
>> Peter Donahue
>> 
>> 
>> -----Original Message-----
>> From: NFBCS [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Curtis Chong via
>> NFBCS
>> Sent: Wednesday, November 13, 2019 11:29 AM
>> To: 'NFB in Computer Science Mailing List'
>> Cc: Curtis Chong
>> Subject: Re: [NFBCS] Disney Plus Update
>> 
>> Greetings:
>> 
>> 
>> 
>> Regarding Internet Explorer, anyone who is using this browser today should
>> already be running Internet Explorer 11. People using earlier versions of
>> Internet Explorer prior to 11 oftentimes receive the message that the
>> browser is not compatible with the website and is therefore not supported.
>> Hence, I speculate that most people who have received such a message have,
>> out of necessity, already upgraded (if that is the right word) to Internet
>> Explorer 11.
>> 
>> 
>> 
>> I have observed that the large corporations which have made the commitment
>> to accessibility have tended to ensure that their stuff works with Internet
>> Explorer first because, at one time, Internet Explorer was the only browser
>> that the majority of blind people were using on the Windows platform. Blind
>> Windows users with a strong knowledge of how things work have tended to move
>> away from Internet Explorer in favor of Mozilla Firefox or Google Chrome
>> depending on which works better with a specific web application.
>> 
>> 
>> 
>> Windows would appear to be the only operating system used by blind people
>> where we find it expedient to have available more than one browser (i.e.,
>> Internet Explorer, Mozilla Firefox, and Google Chrome). On the Macintosh or
>> the iPhone/iPad, we can choose to use Safari, Google Chrome, or both (if
>> that is what we want to do), and I have not yet heard anyone reporting that
>> a particular web application works better with one browser over another.
>> 
>> 
>> 
>> It is interesting to observe that Microsoft has not yet announced any
>> specific moves to eliminate Internet Explorer from Windows 10 in favor of
>> its Edge browser. I would be interested to know if any blind user of Windows
>> has adopted Edge as his/her primary browser (notice I didn't mention Edge
>> earlier in this email). I suspect that if Microsoft does remove Internet
>> Explorer from Windows 10 (perhaps in a future major update) that there will
>> be some yelling and screaming from this community-particularly from those
>> non-technical users who have not yet made the move to use other browsers on
>> the Windows platform.
>> 
>> 
>> 
>> I advise anyone who uses Windows to ensure that multiple browsing programs
>> are available for routine use, and I strongly recommend both Mozilla Firefox
>> and Google Chrome at this juncture.
>> 
>> 
>> 
>> Cordially,
>> 
>> 
>> 
>> Curtis Chong
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> -----Original Message-----
>> From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Michael Ausbun via NFBCS
>> Sent: Wednesday, November 13, 2019 10:01 AM
>> To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
>> Cc: Michael Ausbun <michael.ausbun at wgu.edu>
>> Subject: Re: [NFBCS] Disney Plus Update
>> 
>> 
>> 
>> With the discontinuation of support for all versions of IE prior to 11 fast
>> approaching, and the updated lifecycle policy for IE 11 indicating a soon
>> disregard/abandonment strategy for IE 11, lack of support for IE should not
>> be too surprising. Appreciate your thoughts/experience. If possible, could
>> you identify issues in chrome, much like Curtis did initially? Having a
>> clear understanding of others experiences can significantly improve our
>> ability to collectively act in this regard.
>> 
>> Thanks,
>> 
>> michael
>> 
>> 
>> 
>> 
>> 
>> From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Peter Donahue via NFBCS
>> 
>> Sent: Wednesday, November 13, 2019 9:37 AM
>> 
>> To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
>> 
>> Cc: Peter Donahue <pdonahue2 at satx.rr.com>
>> 
>> Subject: [NFBCS] Disney Plus Update
>> 
>> 
>> 
>> [EXTERNAL EMAIL] WARNING: Be wise. Be cautious.
>> 
>> 
>> 
>> Good morning again everyone,
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> I just tried Disney Plus in all three browsers on our
>> 
>> desktop and got pretty much the same results as I did last night. The winner
>> 
>> is sstill Mozilla Firefox with Internet Explorer a close second. Both IE and
>> 
>> Firefox allow you to subscribe independently and sign in to your account
>> 
>> without the need for sighted assistance. One thing that surprised me is that
>> 
>> once I subscribed and signed in to my account I remained signed in. Usually
>> 
>> you're prompted to check a checkbox if you want to remain signed into your
>> 
>> account, but this is not the case with Disney Plus.
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> All works as it should when using Firefox. A problem is
>> 
>> encountered when you attempt to watch a movie using Internet Explorer. When
>> 
>> the "Play" button is pressed you're taken to the screen where you view the
>> 
>> selection in question. I just tried playing Lady And The Tramp first using
>> 
>> IE and then with Firefox. When "Play" was pressed in IE instead of the movie
>> 
>> starting a box appeared with the words "Post play" that Jaws was able to
>> 
>> read. Since this is not necessarily an accessibility issue I would think
>> 
>> that other Disney enthusiasts attempting to view selections in Internet
>> 
>> Explorer would have encountered this incompatibility and Disney Streaming
>> 
>> should be getting earfulls by now.
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> Firefox on the other hand is a champ where Disney Plus is
>> 
>> concerned. When I started Lady And The Tramp it began playing at once.
>> 
>> Here's hoping this additional information will better assist us when we
>> 
>> notify Disney Streaming of the accessibility issues blind people are
>> 
>> encountering when attempting to use Disney Plus in various Web Browsers and
>> 
>> apps. All the best.
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> Peter Donahue
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
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>> 
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>> 
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>> 
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> 
> 
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