[NFBCS] Recaptcha

[Steve Jacobson]

Eric and Tracy,

I have experienced cases where the actual CAPTCHA dialog was outside of the page I was on and I could not get to it until I clicked on it with the mouse.  Tracy, I would try using control-TAB to be sure it isn't in a separate window.  Also, go through the page with the JAWS Touch Cursor to see if you can land on it that way.  If you find it with the Touch Cursor and press ENTER, you should then be able to turn the Touch Cursor off.  Finally, I have noticed that at least with Microsoft Edge, some things do not display right if the window is too small.  Try maximizing your window to see if that makes a difference.  You probably know this, but sometimes you only need to check the "I'm not a robot" check box and you don't need to solve a CAPTCHA.  That depends upon the browser you are using and probably other things as well.

Of course, if nothing works, it is worth trying a different browser or even a different screen reader as these kinds of things are sometimes handled differently.  Still, I think it is worth experimenting with the screen reader and the browser that you usually use to find a solution.  Good luck.

Best regards,

Steve Jacobson

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Aaron Cannon via NFBCS
Sent: Sunday, November 21, 2021 7:11 AM
To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
Cc: Aaron Cannon <cannona at fireantproductions.com>
Subject: Re: [NFBCS] Recaptcha

My guess is that there was just a temporary  error, and the CAPTCHA just didn't load for you. Unless you tried reloading the page?

Aaron

--
This message was sent from a mobile device


> On Nov 21, 2021, at 07:07, Tracy Carcione via NFBCS <nfbcs at nfbnet.org> wrote:
> 
> I was trying to register with my power company's website, so I can pay my
> bill online.  The very last step was a statement saying the site was
> protected by recaptcha, but I could not find any audio, nor the "I am not a
> robot" checkbox.  There was only a link to a huge page of Google's "privacy"
> terms.
> 
> A person on another list thinks they only way to get past that kind of
> recaptcha is to agree to whatever Google wants on that page, though I think
> I looked for a checkbox there and didn't find one.
> 
> However, I finally had an AIRA agent log in as me and she saw the captcha on
> the power company's webpage and solved it so I could pay my bill. She could
> not see it when we were together in Teamviewer.
> 
> Can anyone shed any light on this?  Is it a new kind of captcha misery, or
> just the power company completely ignoring accessibility?
> 
> Tracy
> 
> 
> 
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