[NFBCS] Windows sound card issues we visited, sound on my Dell computer.

[Steve Shelton]

Hi Maurice –

 

I have a fairly new  Dell Lattitude 5520 with Windows Pro and JAWS 2022. I have an external USB sound card which I plug into  docking adapter. 

 

I noticed that I started having a problem with crackling and poor audio quality after a Dell update was pushed out in late March. I stumbled upon a sound driver setting for quality. I changed this from “DVD” to “CD” quality. This seemed to resolve the problem, but now a new problem has started. Sparadically, the sound quality degrades but it is not the same problem as the original issue.

 

It seems like the new problem occurs when I get a notification that a new Dell update is  available through Dell SupportAssist. 

 

At this point it’s just a minor annoyance, but I’m still trying to figure out a resolution. I also started having some keyboard issues when the March update was installed.

 

Seems like this is a Dell problem. I’ll let you know  if I get any new information. 

 

Also, on an unrelated topic, I’m not getting all my messages from NFBCS so the below message is the first time I saw this thread.

 

Regards,

 

Steve

 

steve at sbshelton.com

From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Richard R. Thomas via NFBCS
Sent: Tuesday, April 19, 2022 6:01 PM
To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
Cc: Richard R. Thomas <richardrthomas48 at gmail.com>
Subject: Re: [NFBCS] Windows sound card issues we visited, sound on my Dell computer.

 

Hi:

If it only happens with blue tooth it may be blue tooth driver related.

If it only happens with that 1 set of hearing aids or ear buds it may be related to that interface.

Does it happen when just using wired speakers or wired headphones?

Richard R. Thomas (Rick USA)

 

Sent from Mail <https://go.microsoft.com/fwlink/?LinkId=550986>  for Windows

 

From: Maurice Mines via NFBCS <mailto:nfbcs at nfbnet.org> 
Sent: Tuesday, April 19, 2022 3:30 PM
To: NFB in Computer Science Mailing List <mailto:nfbcs at nfbnet.org> 
Cc: maurice at maurice-amines.com <mailto:maurice at maurice-amines.com> 
Subject: [NFBCS] Windows sound card issues we visited, sound on my Dell computer.

 

Good afternoon everyone, as you can guess I'm still having soundcard issues

when using Windows 11 Pro and Charles 2022. Although white did a lot of

reading the last few messages on this thread I'm kind of at my wits end, to

figure out why my issues continue.

 

 

I am wondering if my Internet security software might be the cause of the

audio issues on this comp. This is a much brand-new machine. It's a latitude

3520. But I think that the soundcard chopping off sentences and going silent

at various times. Probably I think it is a symptom similar to what I think

has been mentioned on this list before. I have in fact even tried turning

off JAWS completely, and temporarily switching to Nvda the free screen

reader however the soundcard chopping sentences off and intermittently going

silent still continue.

 

 

Another issue that has cropped up that I think might be related to the issue

at hand. Jaws ran into yet another unexplained error. The software prompted

me to send Freedom Scientific an error report.

 

 

My question to the list, is this if you just wave Dell machines? Or is this

a Windows 11 issue in general?

 

 

Final thoughts, just so that my issue is clear, the choppy, and sometimes

nonexistent audio me anyway, only occurs when using Bluetooth audio to a

pair of Bluetooth capable hearing aids. I'm trying to figure out what if

anything is causing the very choppy, and sometimes nonexistent audio. Any

thoughts anyone?

 

 

Sincerely Maurice Mines.

 

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