[NFBCS] Windows sound card issues we visited, sound on my Dell computer.

Sat Apr 23 03:21:17 UTC 2022

Steve,

I don't know if you are saying your sound card was disabled so JAWS was not running, but if you still had a sound card, Narrator might have been an option.  It will often run now when other screen readers are not available.  I realize it does you no good after the fact, though.

Best regards,

Steve Jacobson

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Steve Shelton via NFBCS
Sent: Friday, April 22, 2022 4:59 PM
To: steve at sbshelton.com; 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Steve Shelton <stevesheltonokc at gmail.com>
Subject: Re: [NFBCS] Windows sound card issues we visited, sound on my Dell computer.

Maurice -

I think I've resolved the audio issues on my Dell Lattitude with Windows 11. I followed the  steps in the article below and installed the RealTek HD driver. 

How to download the Realtek audio driver for Windows 11 (windowsreport.com) <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwindowsreport.com%2Frealtek-audio-driver-windows-11-download%2F&data=05%7C01%7C%7Ca26c5be908154dc7b9ca08da24ab84ac%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637862616400323786%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ZNrlxr6BzMRexnDEr0GBLfxYq1V%2FdFRpER%2FMNcBWJfc%3D&reserved=0> 

Be sure to skip down to the instructions for Dell. The install process will uninstall the current RealTek driver and prompt you to restart Windows. The new driver will be installed automatically during the restart.

When the installation is complete, you will be prompted to restart again. Unfortunately, this happens before JAWS is started so I had no access to the screen. I used See AI on my phone to read the screen to confirm the installation was done. You can press enter and the second restart will begin. You can probably just wait a few minutes and press enter if you don't have a way to see the restart screen.

I had to go to Sound Settings and change the format for my USB external sound device to CD quality. After that, my audio has been flawless!

  My laptop was shipped with Windows  10 and I upgraded to Windows 11. I'm not sure whether  my problems were caused by running Win 10 RealTek drivers on Win 11 or the process just fixed a corrupted driver?

If you need to reach out to me, you may want to copy my email address below  and send it directly to me. I am getting very few messages from the list.

Regards,

Steve Shelton

steve at sbshelton.com <mailto:steve at sbshelton.com> 

From: Steve Shelton <stevesheltonokc at gmail.com> 
Sent: Tuesday, April 19, 2022 10:32 PM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Subject: RE: [NFBCS] Windows sound card issues we visited, sound on my Dell computer.

Hi Maurice -

I have a fairly new  Dell Lattitude 5520 with Windows Pro and JAWS 2022. I have an external USB sound card which I plug into  docking adapter. 

I noticed that I started having a problem with crackling and poor audio quality after a Dell update was pushed out in late March. I stumbled upon a sound driver setting for quality. I changed this from "DVD" to "CD" quality. This seemed to resolve the problem, but now a new problem has started. Sparadically, the sound quality degrades but it is not the same problem as the original issue.

It seems like the new problem occurs when I get a notification that a new Dell update is  available through Dell SupportAssist. 

At this point it's just a minor annoyance, but I'm still trying to figure out a resolution. I also started having some keyboard issues when the March update was installed.

Seems like this is a Dell problem. I'll let you know  if I get any new information. 

Also, on an unrelated topic, I'm not getting all my messages from NFBCS so the below message is the first time I saw this thread.

Regards,

Steve

steve at sbshelton.com <mailto:steve at sbshelton.com> 

From: NFBCS <nfbcs-bounces at nfbnet.org <mailto:nfbcs-bounces at nfbnet.org> > On Behalf Of Richard R. Thomas via NFBCS
Sent: Tuesday, April 19, 2022 6:01 PM
To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org <mailto:nfbcs at nfbnet.org> >
Cc: Richard R. Thomas <richardrthomas48 at gmail.com <mailto:richardrthomas48 at gmail.com> >
Subject: Re: [NFBCS] Windows sound card issues we visited, sound on my Dell computer.

Hi:

If it only happens with blue tooth it may be blue tooth driver related.

If it only happens with that 1 set of hearing aids or ear buds it may be related to that interface.

Does it happen when just using wired speakers or wired headphones?

Richard R. Thomas (Rick USA)

Sent from Mail <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgo.microsoft.com%2Ffwlink%2F%3FLinkId%3D550986&data=05%7C01%7C%7Ca26c5be908154dc7b9ca08da24ab84ac%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637862616400323786%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=60zmk9BuzB6uuxK2s7IzLdIF2OKu%2BZZYSziwEapKD90%3D&reserved=0>  for Windows

From: Maurice Mines via NFBCS <mailto:nfbcs at nfbnet.org> 
Sent: Tuesday, April 19, 2022 3:30 PM
To: NFB in Computer Science Mailing List <mailto:nfbcs at nfbnet.org> 
Cc: maurice at maurice-amines.com <mailto:maurice at maurice-amines.com> 
Subject: [NFBCS] Windows sound card issues we visited, sound on my Dell computer.

Good afternoon everyone, as you can guess I'm still having soundcard issues

when using Windows 11 Pro and Charles 2022. Although white did a lot of

reading the last few messages on this thread I'm kind of at my wits end, to

figure out why my issues continue.

I am wondering if my Internet security software might be the cause of the

audio issues on this comp. This is a much brand-new machine. It's a latitude

3520. But I think that the soundcard chopping off sentences and going silent

at various times. Probably I think it is a symptom similar to what I think

has been mentioned on this list before. I have in fact even tried turning

off JAWS completely, and temporarily switching to Nvda the free screen

reader however the soundcard chopping sentences off and intermittently going

silent still continue.

Another issue that has cropped up that I think might be related to the issue

at hand. Jaws ran into yet another unexplained error. The software prompted

me to send Freedom Scientific an error report.

My question to the list, is this if you just wave Dell machines? Or is this

a Windows 11 issue in general?

Final thoughts, just so that my issue is clear, the choppy, and sometimes

nonexistent audio me anyway, only occurs when using Bluetooth audio to a

pair of Bluetooth capable hearing aids. I'm trying to figure out what if

anything is causing the very choppy, and sometimes nonexistent audio. Any

thoughts anyone?

Sincerely Maurice Mines.

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