[NFBCS] What's with the Switch to Only Chat and Phone?

[Nicole Torcolini]

	Okay, I feel a little better--not to make light of your situation.
	My problem with both chat and phone is that there is not a paper
trail. I mean, you can normally copy the chat session, but it is impossible
to get back to the same person.
	In short, I feel that, whereas email sometimes goes into a black
hole, chat and phone calls go into quasars.

Nicole

-----Original Message-----
From: dandrews920 at comcast.net [mailto:dandrews920 at comcast.net] 
Sent: Tuesday, March 01, 2022 6:57 PM
To: 'NFB in Computer Science Mailing List'
Cc: 'Nicole Torcolini'
Subject: RE: [NFBCS] What's with the Switch to Only Chat and Phone?

I find that some companies seem to be switching to chat and some email, no
phone. Whatever they are choosing, it is to save money. An agent can "chat"
with multiple people at the same time, and just one on the phone, and email
is very much individual. 

Comcast has options, but they pretty much forward you to use chat. You put
something in, they answer, you answer, and have to wait up to a half hour to
hear from them again. My session took 2.5 hours to accomplish anything.

Dave



-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Nicole Torcolini via
NFBCS
Sent: Tuesday, March 1, 2022 7:24 PM
To: nfbcs at nfbnet.org
Cc: Nicole Torcolini <torcolini at comcast.net>
Subject: [NFBCS] What's with the Switch to Only Chat and Phone?

            Excuse me if this is considered not accessibility related, but I
consider it to be. Does anyone know why more and more companies are
switching to only chat and phone contact-no email?

 

Nicole