[NFBCS] Certificate cannot be verified.

[Buddy Brannan]

You’re right abut getting troubleshooting help. Working at a help desk, I lament the state of technical support, especially from the virtual monopolies that have become our Internet service providers. I called one on behalf of a customer, and…I’m not even making this up…the support agent didn’t know what an IP address was. If they don’t know what an IP address is, I really can’t expect them to know about SSL certificates. This causes me some grief, as I used to who tech support at a large regional ISP (remember local and regional ISP’s?) in a previous life. 


--
Buddy Brannan, KB5ELV, WRVB670 - Erie, PA
Email: buddy at brannan.name
Mobile: (814) 431-0962




> On May 3, 2023, at 4:54 PM, Steve Jacobson via NFBCS <nfbcs at nfbnet.org> wrote:
> 
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>  Although I agree with Curtis that your provider should have been able to help, it is hard to get troubleshooting help.  One of my original suggestions was to find out what settings your provider says are needed to send and receive email.  If you used another email client before, checking to see what works there is a path to take.  Sometimes websites will have instructions for setting up your account manually.  I have seen cases before where Microsoft’s automatic process for getting configuration information isn’t quite right.  This could be Outlook’s fault, but it could be that the wrong information is being passed to Outlook as well.  Outlook has a number of security settings for both sending and receiving email along with Port settings, and it can be a challenge to get them all right.  
>  In my case, if I am getting an error but things still work, I have come to expect that the error will become bigger at whatever time is most inconvenient to me.
>  Best regards,
>  Steve Jacobson
>   From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Tracy Carcione via NFBCS
> Sent: Wednesday, May 3, 2023 12:49 PM
> To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
> Cc: carcione at access.net
> Subject: Re: [NFBCS] Certificate cannot be verified.
>  Now I get an error when I send, but it sends anyway.
> Yeah, I think my provider’s tech guy should have been able to figure this out, but he didn’t.  But I am not paying a lot.
> Tracy
>    From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Curtis Chong via NFBCS
> Sent: Wednesday, May 3, 2023 1:39 PM
> To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
> Cc: Curtis Chong <chong.curtis at gmail.com>; carcione at access.net
> Subject: Re: [NFBCS] Certificate cannot be verified.
>  Hello Tracy:
>  I am glad this was so easy to resolve. This is something that your email service provider should have been able to help you with. I surely hope you aren't paying those folks tons of money.☺
>  Cordially,
>  Curtis Chong
>  -----Original Message-----
> From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Tracy Carcione via NFBCS
> Sent: Wednesday, May 03, 2023 11:34 AM
> To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
> Cc: carcione at access.net
> Subject: Re: [NFBCS] Certificate cannot be verified.
>  I got hold of Microsoft Disability.  It took their tech some time, but she
> solved my problem.  She changed my email server setting from SSL to non-SSL.
>  And, as I suspected, fixing the certificate error also fixed the problem of
> Jaws not reading message titles, so it really was a kind of disability
> problem and not just an Outlook problem.
> Thanks all for your advice.
> Tracy
>   -----Original Message-----
> From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Brian Buhrow via NFBCS
> Sent: Tuesday, May 2, 2023 5:31 PM
> To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
> Cc: Brian Buhrow <buhrow at nfbcal.org>; carcione at access.net
> Subject: Re: [NFBCS] Certificate cannot be verified.
>            hello Tracy.  I suspect the problem is not with the certificate
> itself, but rather that there is a missing certificate between the one it's
> presenting to you and the root certificate it's using.  If you don't feel
> comfortable sending the certificate info to the list, feel free to send it
> to me privately and I'll see if I can track down the missing certificate for
> you to install.  If possible, send me the certificate itself, but if you
> cannot do that, send the detailed page showing all of the certificate data.
> -thanks
> -Brian
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