[NFBCS] Certificate cannot be verified.

Wed May 3 20:54:27 UTC 2023

Tracy and Curtis,

Although I agree with Curtis that your provider should have been able to help, it is hard to get troubleshooting help.  One of my original suggestions was to find out what settings your provider says are needed to send and receive email.  If you used another email client before, checking to see what works there is a path to take.  Sometimes websites will have instructions for setting up your account manually.  I have seen cases before where Microsoft’s automatic process for getting configuration information isn’t quite right.  This could be Outlook’s fault, but it could be that the wrong information is being passed to Outlook as well.  Outlook has a number of security settings for both sending and receiving email along with Port settings, and it can be a challenge to get them all right.

In my case, if I am getting an error but things still work, I have come to expect that the error will become bigger at whatever time is most inconvenient to me.

Best regards,

Steve Jacobson

From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Tracy Carcione via NFBCS
Sent: Wednesday, May 3, 2023 12:49 PM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: carcione at access.net
Subject: Re: [NFBCS] Certificate cannot be verified.

Now I get an error when I send, but it sends anyway.
Yeah, I think my provider’s tech guy should have been able to figure this out, but he didn’t.  But I am not paying a lot.
Tracy

From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Curtis Chong via NFBCS
Sent: Wednesday, May 3, 2023 1:39 PM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Curtis Chong <chong.curtis at gmail.com>; carcione at access.net
Subject: Re: [NFBCS] Certificate cannot be verified.

Hello Tracy:

I am glad this was so easy to resolve. This is something that your email service provider should have been able to help you with. I surely hope you aren't paying those folks tons of money.☺

Cordially,

Curtis Chong

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org<mailto:nfbcs-bounces at nfbnet.org>> On Behalf Of Tracy Carcione via NFBCS
Sent: Wednesday, May 03, 2023 11:34 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org<mailto:nfbcs at nfbnet.org>>
Cc: carcione at access.net<mailto:carcione at access.net>
Subject: Re: [NFBCS] Certificate cannot be verified.

I got hold of Microsoft Disability.  It took their tech some time, but she

solved my problem.  She changed my email server setting from SSL to non-SSL.

And, as I suspected, fixing the certificate error also fixed the problem of

Jaws not reading message titles, so it really was a kind of disability

problem and not just an Outlook problem.

Thanks all for your advice.

Tracy

-----Original Message-----

From: NFBCS <nfbcs-bounces at nfbnet.org<mailto:nfbcs-bounces at nfbnet.org>> On Behalf Of Brian Buhrow via NFBCS

Sent: Tuesday, May 2, 2023 5:31 PM

To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org<mailto:nfbcs at nfbnet.org>>

Cc: Brian Buhrow <buhrow at nfbcal.org<mailto:buhrow at nfbcal.org>>; carcione at access.net<mailto:carcione at access.net>

Subject: Re: [NFBCS] Certificate cannot be verified.

          hello Tracy.  I suspect the problem is not with the certificate

itself, but rather that there is a missing certificate between the one it's

presenting to you and the root certificate it's using.  If you don't feel

comfortable sending the certificate info to the list, feel free to send it

to me privately and I'll see if I can track down the missing certificate for

you to install.  If possible, send me the certificate itself, but if you

cannot do that, send the detailed page showing all of the certificate data.

-thanks

-Brian

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