[NFBCS] Different Ribbon Displaying in Outlook 2019 on Windows 2019

[Brad Snyder]

Try the following, and see if it helps.
These instructions work on Outlook in Microsoft365, so can’t be certain that Outlook 2019 will be the same.


To change back to the Outlook Classic user interface from the New Outlook user interface:

1. Hit F6 until you hear, "Ribbon Region, Tab Control, Home Tab Selected, one of three."  (Or something very similar.)
2. Hit Tab once, and you should land on the control for toggling out of New Outlook.  NVDA Announces the following when you land on the toggle, "Try the New Outlook, Toggle Switch, On. Press Enter to go back to the classic Outlook for Windows."  There is a bit more verbiage after this, but once you hear you're on that toggle switch, activate it with Enter.

In the case of going back to Classic from New, prior to Outlook doing so you will be presented with a Feedback form that I'd encourage you to fill out, and blast Microsoft about the appalling lack of accessibility in this UI.  If you choose to fill out the survey, at the end there are two buttons:  Submit (active if and only if you have filled out the survey) and Skip Feedback.  Whether you've filled out the survey or not, hit tab, slowly (this dialog is sluggish and it's easy to circle around if you're not patient between each hit of tab and listen for what you've landed on) until you land on the button that's appropriate to what you're doing, and activate it.  If you happen to circle back to the close button for the survey dialog, just activate it.

In order to achieve the change of User Interface, Outlook must close and start up again to complete that transition.


- Brad -



On Oct 2, 2023, at 17:27, Nicole Torcolini via NFBCS <nfbcs at nfbnet.org> wrote:

            I am trying to help someone who is using Outlook 2019 on both Windows 10 and 11. The ribbon is fine on Windows 10, but, on Windows 11, the content keeps changing, and items are missing. Does anyone know how to fix this? I found an online article that seems to talk about it, but, of course, it has “click on the [insert visual description] located at [insert screen position]” instructions.
 
Thanks,
Nicole
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