[NFBCS] IOS 17 rolling out tomorrow

[Gary Wunder]

I think you are spot on. In addition to resourcing, it comes down to valuing
us as customers. When a VoiceOver tester brings you a problem and includes
video, how can you not take it seriously. Again, I think the things Jonathan
said in his speech are spot on.

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Brian Buhrow via NFBCS
Sent: Tuesday, September 19, 2023 8:24 PM
To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
Cc: Brian Buhrow <buhrow at nfbcal.org>
Subject: Re: [NFBCS] IOS 17 rolling out tomorrow

	Hello.  I suspect the problem with these bugs is not that there
isn't time to fix them,
but rather, Apple isn't able to reproduce them.  For example, there is a
long standing bug in
iOS, since iOS 10 at least, whereby if one is playing an mp3 media file in
Safari, one is not
able to move the playback slider by more than 5 or 10 seconds in either
direction at a time;
yet that slider works perfectly fine if operated without VoiceOver.  When I
opened a ticket
with Apple Accessibility, they said they couldn't reproduce the problem,
even when I provided
videos showing them how to reproduce it.  The challenge is that, in my view,
most folks,
including those people who develop them, don't know how to troubleshoot
nonvisual access issues
because, as I say, even though they develop the tools, they don't use them
regularly and don't
rely on them for their daily experience.  Many of these bugs are subttle
and, unless you're
intimately familiar with the access technology, because you use it, you're
going to miss the
bug when it occurs unless it's painfully obvious.  
	In short, it's not a time problem, but a resourcing issue in
general.  And, no matter how
long one delays a software release, if access technology isn't given enough
resources relative
to the project as a whole, the issues will never be addressed.

-thanks
-Brian

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