[NFBCS] Outlook Issues and Reinstalling Windows 10

Fri Sep 20 19:15:05 UTC 2024

Joe,

I really don't have a lot of confidence that resetting your operating system will help.  If you don't think it is a contact, creating a new profile for your Gmail account might be worth trying as Curtis suggested.  Since it isn't working right anyway, even editing your existing profile might be worth trying.  If you have a single profile with multiple accounts, that does make it harder to troubleshoot.

As you probably know, Gmail requires OAUTH2 as an authentication protocol now.  Once in a while, Google requires that you refresh a connection by seeming to pop up the Gmail page requesting that you enter a password.  If you think you just started the page by accident, something I did once, and you close the page, the authentication fails.  I have found the OAUTH2 process to be tricky to set up because for me the experience has not been consistent at all.  I have also had the experience where Outlook does not seem to handle OAUTH2 if it looks for the Gmail configuration parameters automatically.  I have had to set accounts up manually sometimes.  However, it has been a while since I had to do that so Microsoft may have corrected those problems.  Still, I think your profile and the authentication process might be what is causing the issue, and it could vary from one laptop to the other.  For whatever it is worth, I don't think Windows 10 is the issue.

I am surprised that the Answer desk couldn't figure this out.

Best regards,

Steve Jacobson

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Joe Orozco via NFBCS
Sent: Friday, September 20, 2024 11:53 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Joe Orozco <jsorozco at gmail.com>
Subject: Re: [NFBCS] Outlook Issues and Reinstalling Windows 10

I don't think it's a corrupt contact. I synchronize my Google Contacts and Calendar with a second laptop. That second laptop also has the same two Google accounts, and its Outlook desktop app is running fine. No issues with delayed sending or receiving. The second laptop is running Windows 11. I have no idea if that makes a difference, but my older laptop is apparently not deemed worthy of upgrading to Windows 11. 😀

When I spoke with the help desk on a few different occasions, we tried using a secondary profile. The issue persisted.

The only thing that might make a difference is moving my second email account, a Google-based account, to its own profile and seeing if this could resolve the problem, or if it doesn't, at least trying to isolate which Google account is acting up.

It makes for an irritating experience, because I have to constantly double check whether my emails went out or not.

Thanks guys for your help and support.

Joe

--
Joe Orozco: Your Message, My Mission
https://joeorozco.com/services/

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Curtis Chong via NFBCS
Sent: Friday, September 20, 2024 10:21 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Curtis Chong <chong.curtis at gmail.com>
Subject: Re: [NFBCS] Outlook Issues and Reinstalling Windows 10

Hello:

It is possible that the Outlook profile under which your email accounts are established has been corrupted. As a test, create a new profile with one of your email accounts, switch Outlook to that profile and see if the problem reoccurs. I have encountered a few instances where Outlook classic users had to create new profiles to solve issues like this.

I am also noticing that from time to time, Gmail accounts in particular accessed with Outlook get hung up where you can see your email messages online through a web browser but not in your Outlook inbox. After about a day or so, this seems to clear up. Clearly, this last is something having to do with the Google email serves.

Cordially,

Curtis Chong

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Brian Buhrow via NFBCS
Sent: Friday, September 20, 2024 6:45 AM
To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
Cc: Brian Buhrow <buhrow at nfbcal.org>
Subject: Re: [NFBCS] Outlook Issues and Reinstalling Windows 10

        hello Joe.  Have you noticed a pattern that triggers the issue?  For example, it happens after I've been on for 20 minutes, or an hour.  Or, it often happens after I send mail to a specific recipient or read mail from  a specific  sender.
If, when it happens, if you look in your outbox, do you notice the first message in the list of outgoing messages is often to the same recipient?

        If you mostly send mail to recipients in yor address book, or contacts, I'm guessing that one of your contacts entries is corrupted in such a way that it's crashing the mail handling
thread of Outlook.    With that in mind, you might try exporting your
contacts into a large
vcf, csv or ldif file, all nice human and machine readable forms which can be examined with a text editor, and combing through them to see if you notice any strange issues with any of the
entries.   Then, while you have the export, delete all the contacts from yor
contacts and
reimport them from the export you just made.  I'll remind you that before you do this, it's important to understand what kind of import files Outlook can read to create contacts, so you can export to the appropriate format.
I'm guessing Outlook can absolutely read .vcf files, which is why I suggest it, but it may be able to read .csv or .ldif files as well.

        If the issue is with a corrupted message in one of your mail folders, including your INBOX, that's a trickier issue, since there's more data to work with.  that said, there are a number of command line tools which can be used to check and repair the health of your locally stored mail folders.  I suggest doing a few web searches to find tutorials on how to use them, since this is where my knowledge ends.

Good luck and I hope this is helful.

-thanks
-Brian

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